Chef for it-servicestyring

You can:

• manage configuration management for the organisation, ensuring value for the business and adherence to company policies
• ensure that changes to assets are recorded and controlled appropriately
• advocate organisational commitment to asset control

You can:

• lead investigative work into problems and opportunities in existing processes
• lead the collection of information and creation of recommendations for improvements
• absorb large amounts of conflicting information and use it to produce solutions

You can:

• analyse current processes, and identify and implement opportunities to optimise them
• lead and develop a team of experts to deliver service improvements
• help to evaluate and establish requirements for the implementation of changes by setting policy and standards

You can:

• use data analytics skills to make decisions that enhance business performance

You can:

• take accountability for issues that occur and be proactive in searching for potential problems
• achieve excellent user outcomes

You can:

• show you have an expert certificate in the service management framework qualification
• demonstrate an industry understanding of how to implement the framework into numerous environments

You can:

• manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured
• direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented
• act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team
• influence important senior stakeholders and arbitrate when blockers are escalated
• facilitate discussions across high risk and complex areas or projects under constrained timelines

You can:

• lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met

You can:

• show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

Du kan:

• analysere, hvordan en service indgår i patientforløb på tværs af organisationer
• arbejde sammen med klinikere, plejepersonale og patienter om at forme digitale services
• forklare virkningen af digitale beslutninger på pleje, sikkerhed og medarbejdernes arbejdsbyrde

Du kan:

• lede konsekvensanalyser vedrørende databeskyttelse og aftaler om deling af oplysninger
• rådgive teams om retligt grundlag, samtykke, fortrolighed og opbevaring
• undersøge hændelser og anbefale forbedringer

Du kan:

• deltage i farerworkshops og bidrage til et fareregister
• følge processen for klinisk risikostyring i dit arbejde
• levere dokumentation til en klinisk sikkerhedsbegrundelse, såsom testresultater

Du kan:

• køre risikoprocessen for en direktion eller et program
• vurdere risici i forhold til risikovilligheden og eskalere dem
• rapportere om risici til udvalg

Du kan:

• have personaleansvar for et team, fastsætte mål og gennemføre medarbejdersamtaler
• støtte trivsel og håndtere fravær, præstation og adfærd
• planlægge teamets udvikling og efterfølgelse

Du kan:

• have og styre et budget, lave prognoser og forklare afvigelser
• opbygge en business case med omkostninger og gevinster