role	role_level	band	skill	skill_source	pcf_reference	esco_reference	expected_level	expected_level_number	expected_level_description	self_rating	manager_rating	gap	evidence	development_action
IT service manager	Head of IT service management	8b	Asset and configuration management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/9d2e926f-53d9-41f5-98f3-19dfaa687f3f; http://data.europa.eu/esco/skill/ccb2e5f2-4279-48fd-9d85-a1db42ff1e13; http://data.europa.eu/esco/skill/ab6265f2-a9bf-49e8-a9a5-67cbab4de38b	expert	4	You can: - manage configuration management for the organisation, ensuring value for the business and adherence to company policies - ensure that changes to assets are recorded and controlled appropriately - advocate organisational commitment to asset control					
IT service manager	Head of IT service management	8b	Business analysis (IT operations)	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/27ed854c-15b8-4ba2-90e9-ae888a219703; http://data.europa.eu/esco/skill/b04f377b-ee80-4b38-aca1-19d266a23b17; http://data.europa.eu/esco/skill/633a3637-2c6b-40ae-ac38-289eb2a62aa6	practitioner	3	You can: - lead investigative work into problems and opportunities in existing processes - lead the collection of information and creation of recommendations for improvements - absorb large amounts of conflicting information and use it to produce solutions					
IT service manager	Head of IT service management	8b	Continual service improvement	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/9d59f4e5-20a5-428e-b8b3-645043500457; http://data.europa.eu/esco/skill/0550431f-9c8b-4204-9c45-59bc5feacf06; http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd	practitioner	3	You can: - analyse current processes, and identify and implement opportunities to optimise them - lead and develop a team of experts to deliver service improvements - help to evaluate and establish requirements for the implementation of changes by setting policy and standards					
IT service manager	Head of IT service management	8b	IT service reporting	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40; http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd	practitioner	3	You can: - use data analytics skills to make decisions that enhance business performance					
IT service manager	Head of IT service management	8b	Ownership and initiative	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/001115fb-569f-4ee6-8381-c6807ef2527f; http://data.europa.eu/esco/skill/e186976a-64f0-4052-a25b-297d19e1d0ec	practitioner	3	You can: - take accountability for issues that occur and be proactive in searching for potential problems - achieve excellent user outcomes					
IT service manager	Head of IT service management	8b	Service management framework knowledge	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/d12e9d68-84c5-444e-aa98-d36533bf03f6; http://data.europa.eu/esco/skill/fafe0b9d-dbd9-46bd-b770-26299539ce66	expert	4	You can: - show you have an expert certificate in the service management framework qualification - demonstrate an industry understanding of how to implement the framework into numerous environments					
IT service manager	Head of IT service management	8b	Stakeholder relationship management (IT operations)	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/1af2db15-2af9-44dd-9639-bf1fc69d4c34; http://data.europa.eu/esco/skill/477173ca-5fc2-406b-9122-95d92811f284	expert	4	You can: - manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured - direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented - act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team - influence important senior stakeholders and arbitrate when blockers are escalated - facilitate discussions across high risk and complex areas or projects under constrained timelines					
IT service manager	Head of IT service management	8b	Strategic thinking	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/6c870993-9341-438b-91c0-c7fe4f96d8f5; http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2	expert	4	You can: - lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met					
IT service manager	Head of IT service management	8b	Technical understanding	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/d0c6d77e-cb25-4770-bf77-2073fc5f7523; http://data.europa.eu/esco/skill/cbe2c304-1e7d-489a-97d9-a7d3e37a9db6	practitioner	3	You can: - show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape					
IT service manager	Head of IT service management	8b	User focus	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54; http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d	expert	4	You can: - give direction on which tools or methods to use - demonstrate experience in meeting the needs of users across a variety of channels - bring insight and expertise in how user needs have changed over time to ensure they're met by the business - apply strategic thinking to provide the best service for the end user					
IT service manager	Head of IT service management	8b	Understanding health and care services	this reference		http://data.europa.eu/esco/skill/9b63d92b-5a3a-46b0-b2ba-c98b39ea5aaf; http://data.europa.eu/esco/skill/6c252ea9-e7df-4f82-8035-7d7ee742ff0e	practitioner	3	You can: - analyse how a service fits into care pathways across organisations - work with clinicians, care staff, and patients to shape digital services - explain the effect of digital decisions on care, safety, and staff workload 					
IT service manager	Head of IT service management	8b	Information governance and data protection	this reference		http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5; http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec; http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b	practitioner	3	You can: - lead data protection impact assessments and information sharing agreements - advise teams on lawful basis, consent, confidentiality, and retention - investigate incidents and recommend improvements 					
IT service manager	Head of IT service management	8b	Clinical risk management	this reference		http://data.europa.eu/esco/skill/47d491a9-f7c0-4b13-a10f-983d3aa0113e; http://data.europa.eu/esco/skill/4913d0c0-133a-4c46-aac3-f5d4989a982e	working	2	You can: - take part in hazard workshops and contribute to a hazard log - follow the clinical risk management process for your work - provide evidence for a clinical safety case, such as test results 					
IT service manager	Head of IT service management	8b	Organisational risk management	this reference		http://data.europa.eu/esco/skill/6eff134b-e34f-4d6e-a6e8-5e47cf2228d0; http://data.europa.eu/esco/skill/00920055-eb50-4cb8-a23d-3deedbf3753e; http://data.europa.eu/esco/skill/96550830-539b-4746-96aa-92aa4959945d	practitioner	3	You can: - run the risk process for a directorate or programme - assess risks against the risk appetite and escalate them - report on risks to committees 					
IT service manager	Head of IT service management	8b	People management	this reference		http://data.europa.eu/esco/skill/339ac029-066a-4985-9f9d-b3d7c8fea0bb; http://data.europa.eu/esco/skill/add39442-b8ca-4412-8156-391db53b0c5d	practitioner	3	You can: - line manage a team, setting objectives and running appraisals - support wellbeing and manage attendance, performance, and conduct - plan the team's development and succession 					
IT service manager	Head of IT service management	8b	Budget management	this reference		http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea; http://data.europa.eu/esco/skill/74688c5d-2af1-4f7a-9d1c-00e808eaa1e6	practitioner	3	You can: - hold and manage a budget, forecasting and explaining variances - build a business case with costs and benefits