User focus
User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.
Viwango
- 1. Uelewa
You can:
- show an awareness or understanding of user experience analysis and its principles
- explain the purpose of user stories and the focus on user needs
- 2. Utendaji
You can:
- identify and engage with users or stakeholders to collate user needs evidence
- understand and define research that fits user needs
- use quantitative and qualitative data about users to turn user focus into outcomes
- 3. Mtaalamu
You can:
- collaborate with user researchers and can represent users internally
- explain the difference between user needs and the desires of the user
- champion user research to focus on all users
- prioritise and define approaches to understand the user story, guiding others in doing so
- offer recommendations on the best tools and methods to use
- 4. Bingwa
You can:
- give direction on which tools or methods to use
- demonstrate experience in meeting the needs of users across a variety of channels
- bring insight and expertise in how user needs have changed over time to ensure they're met by the business
- apply strategic thinking to provide the best service for the end user
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.
Ujuzi wa karibu zaidi wa ESCO
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.
Ngazi za majukumu zinazotarajia ujuzi huu
| Ngazi ya jukumu | Jukumu | Daraja | Kiwango kinachotarajiwa |
|---|---|---|---|
| Mchambuzi wa dawati la huduma | Mchambuzi wa dawati la huduma | 3 | Uelewa |
| Mchambuzi wa kiufundi wa dawati la huduma | Mchambuzi wa dawati la huduma | 4 | Uelewa |
| Mchambuzi mwandamizi wa dawati la huduma | Mchambuzi wa dawati la huduma | 5 | Utendaji |
| Meneja wa dawati la huduma | Mchambuzi wa dawati la huduma | 6 | Mtaalamu |
| Mkuu wa dawati la huduma | Mchambuzi wa dawati la huduma | 7 | Bingwa |
| Mchambuzi wa huduma za TEHAMA | Meneja wa huduma za TEHAMA | 4 | Utendaji |
| Meneja wa huduma za TEHAMA | Meneja wa huduma za TEHAMA | 6 | Utendaji |
| Meneja mwandamizi wa huduma za TEHAMA | Meneja wa huduma za TEHAMA | 7 | Mtaalamu |
| Mkuu wa usimamizi wa huduma za TEHAMA | Meneja wa huduma za TEHAMA | 8b | Bingwa |
| Mchambuzi wa usanidi | Meneja wa mabadiliko na toleo | 4 | Uelewa |
| Mchambuzi wa mabadiliko na toleo | Meneja wa mabadiliko na toleo | 5 | Uelewa |
| Meneja wa mabadiliko na toleo | Meneja wa mabadiliko na toleo | 6 | Utendaji |
| Mchambuzi wa matatizo | Meneja wa matatizo | 5 | Utendaji |
| Meneja wa matatizo | Meneja wa matatizo | 6 | Utendaji |
| Meneja wa matukio | Meneja wa matukio | 5 | Utendaji |
| Meneja wa matukio makubwa | Meneja wa matukio | 7 | Mtaalamu |
| Mhandisi mdogo wa DevOps | Mhandisi wa DevOps | 5 | Uelewa |
| Mhandisi wa DevOps | Mhandisi wa DevOps | 6 | Utendaji |
| Mhandisi mwandamizi wa DevOps | Mhandisi wa DevOps | 7 | Mtaalamu |
| Mhandisi kiongozi wa DevOps | Mhandisi wa DevOps | 8b | Mtaalamu |
| Mhandisi mkuu wa DevOps | Mhandisi wa DevOps | 8c | Mtaalamu |
| Mhandisi msaidizi wa kompyuta za watumiaji wa mwisho | Mhandisi wa kompyuta za watumiaji wa mwisho | 4 | Uelewa |
| Mhandisi wa kompyuta za watumiaji wa mwisho | Mhandisi wa kompyuta za watumiaji wa mwisho | 5 | Utendaji |
| Mhandisi mwandamizi wa kompyuta za watumiaji wa mwisho | Mhandisi wa kompyuta za watumiaji wa mwisho | 6 | Utendaji |
| Mhandisi kiongozi wa kompyuta za watumiaji wa mwisho | Mhandisi wa kompyuta za watumiaji wa mwisho | 7 | Mtaalamu |
| Mhandisi mkuu wa kompyuta za watumiaji wa mwisho | Mhandisi wa kompyuta za watumiaji wa mwisho | 8b | Bingwa |
| Mhandisi msaidizi wa uendeshaji wa programu tumizi | Mhandisi wa uendeshaji wa programu tumizi | 4 | Uelewa |
| Mhandisi wa uendeshaji wa programu tumizi | Mhandisi wa uendeshaji wa programu tumizi | 5 | Utendaji |
| Mhandisi mwandamizi wa uendeshaji wa programu tumizi | Mhandisi wa uendeshaji wa programu tumizi | 6 | Utendaji |
| Mhandisi kiongozi wa uendeshaji wa programu tumizi | Mhandisi wa uendeshaji wa programu tumizi | 7 | Mtaalamu |
| Mhandisi mkuu wa uendeshaji wa programu tumizi | Mhandisi wa uendeshaji wa programu tumizi | 8b | Mtaalamu |
| Mwanagenzi msanidi wa programu | Msanidi programu | 4 | Uelewa |
| Msanidi mdogo wa programu | Msanidi programu | 5 | Uelewa |
| Msanidi wa programu | Msanidi programu | 6 | Mtaalamu |
| Msanidi mwandamizi wa programu | Msanidi programu | 7 | Mtaalamu |
| Msanidi kiongozi wa programu | Msanidi programu | 8a | Mtaalamu |
| Msanidi mkuu wa programu | Msanidi programu | 8b | Mtaalamu |
| Mtaalamu wa informatiki ya kitabibu | Mtaalamu wa informatiki ya kitabibu | 6 | Utendaji |
| Mtaalamu mdogo wa ufikivu | Mtaalamu wa ufikivu | 5 | Uelewa |
| Mtaalamu wa ufikivu | Mtaalamu wa ufikivu | 6 | Utendaji |
| Mtaalamu mwandamizi wa ufikivu | Mtaalamu wa ufikivu | 7 | Mtaalamu |
| Mkuu wa ufikivu | Mtaalamu wa ufikivu | 8b | Bingwa |