Mkuu wa usimamizi wa huduma za TEHAMA

Daraja la 8b · Meneja wa huduma za TEHAMA · Alama 594 za tathmini ya kazi

Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.

Kiwango cha UK GDaD PCF: Head of IT service management

Mara nyingi hufanywa katika daraja la Utumishi wa Umma G7 au G6.

A head of IT service management is responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing.
At this role level, you will:
lead a team, ensuring adequate resources and capacity
represent the IT service management function at a senior level
act as an escalation point for business stakeholders

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Wajibu

Kuweka maono, mkakati na mfumo wa uendeshaji wa usimamizi wa huduma za TEHAMA katika taasisi.
Kuhakikisha kila mchakato wa usimamizi wa huduma una mmiliki na unaendelea kukomaa.
Kuwakilisha usimamizi wa huduma za TEHAMA katika ngazi ya juu, ikiwemo kwenye mikutano ya usimamizi wa kitabibu na wa kiutendaji.
Kuwa kituo cha juu cha kupeleka masuala kwa viongozi wa huduma za kitabibu na za kampuni.
Kuhakikisha kitengo cha usimamizi wa huduma kina watu, zana na bajeti inayohitaji.

Ujuzi

Ujuzi	Kiwango kinachotarajiwa	Kiwango hiki kinamaanisha nini
Asset and configuration managementUK GDaD PCF	Bingwa (4)	You can: manage configuration management for the organisation, ensuring value for the business and adherence to company policies ensure that changes to assets are recorded and controlled appropriately advocate organisational commitment to asset control
Business analysis (IT operations)UK GDaD PCF	Mtaalamu (3)	You can: lead investigative work into problems and opportunities in existing processes lead the collection of information and creation of recommendations for improvements absorb large amounts of conflicting information and use it to produce solutions
Continual service improvementUK GDaD PCF	Mtaalamu (3)	You can: analyse current processes, and identify and implement opportunities to optimise them lead and develop a team of experts to deliver service improvements help to evaluate and establish requirements for the implementation of changes by setting policy and standards
IT service reportingUK GDaD PCF	Mtaalamu (3)	You can: use data analytics skills to make decisions that enhance business performance
Ownership and initiativeUK GDaD PCF	Mtaalamu (3)	You can: take accountability for issues that occur and be proactive in searching for potential problems achieve excellent user outcomes
Service management framework knowledgeUK GDaD PCF	Bingwa (4)	You can: show you have an expert certificate in the service management framework qualification demonstrate an industry understanding of how to implement the framework into numerous environments
Stakeholder relationship management (IT operations)UK GDaD PCF	Bingwa (4)	You can: manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team influence important senior stakeholders and arbitrate when blockers are escalated facilitate discussions across high risk and complex areas or projects under constrained timelines
Strategic thinkingUK GDaD PCF	Bingwa (4)	You can: lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met
Technical understandingUK GDaD PCF	Mtaalamu (3)	You can: show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape
User focusUK GDaD PCF	Bingwa (4)	You can: give direction on which tools or methods to use demonstrate experience in meeting the needs of users across a variety of channels bring insight and expertise in how user needs have changed over time to ensure they're met by the business apply strategic thinking to provide the best service for the end user
Kuelewa huduma za afya na matunzoMarejeleo haya	Mtaalamu (3)	Unaweza: kuchambua jinsi huduma inavyolingana na njia za matunzo katika taasisi mbalimbali kufanya kazi na madaktari, wafanyakazi wa matunzo na wagonjwa kuunda huduma za kidijitali kueleza athari za maamuzi ya kidijitali kwa matunzo, usalama na mzigo wa kazi wa wafanyakazi
Usimamizi wa taarifa na ulinzi wa dataMarejeleo haya	Mtaalamu (3)	Unaweza: kuongoza tathmini za athari za ulinzi wa data na makubaliano ya ushirikishaji wa taarifa kushauri timu kuhusu msingi halali, ridhaa, usiri na uhifadhi kuchunguza matukio na kupendekeza maboresho
Usimamizi wa hatari za kitabibuMarejeleo haya	Utendaji (2)	Unaweza: kushiriki katika warsha za hatari na kuchangia kumbukumbu ya hatari kufuata mchakato wa usimamizi wa hatari za kitabibu kwa kazi yako kutoa ushahidi kwa hoja ya usalama wa kitabibu, kama vile matokeo ya majaribio
Usimamizi wa hatari za taasisiMarejeleo haya	Mtaalamu (3)	Unaweza: kuendesha mchakato wa hatari kwa kurugenzi au programu kutathmini hatari dhidi ya kiwango cha kukubali hatari na kuzipeleka juu kuripoti hatari kwa kamati
Usimamizi wa watuMarejeleo haya	Mtaalamu (3)	Unaweza: kusimamia timu moja kwa moja, ukiweka malengo na kuendesha tathmini za utendaji kusaidia ustawi na kusimamia mahudhurio, utendaji na mwenendo kupanga maendeleo ya timu na urithi wa nafasi
Usimamizi wa bajetiMarejeleo haya	Mtaalamu (3)	Unaweza: kumiliki na kusimamia bajeti, ukitabiri na kueleza tofauti kujenga hoja ya kibiashara yenye gharama na manufaa

Sifa na uzoefu wa kawaida

Uzoefu mpana wa kuongoza usimamizi wa huduma za TEHAMA katika taasisi kubwa au tata.

Muhtasari wa Daraja la 8b

Maarifa: Ujuzi wa kitaalamu katika taaluma kadhaa au huduma kubwa.
Uhuru wa kutenda: Huunda sera na mkakati wa eneo kubwa.
Wigo: Huduma au timu kadhaa, au taaluma ya ngazi ya juu kabisa.
Uongozi: Husimamia mameneja, au ni mamlaka kuu katika taaluma.
Uwajibikaji: Huduma kadhaa, wafanyakazi wake, na bajeti zake.

Tathmini ya kazi (ya kielelezo)

Kigezo	Kiwango	Muhtasari wa kiwango	Alama
Ujuzi wa mawasiliano na kujenga mahusiano	5	Hutoa taarifa tata sana au zenye utata zinazohitaji ujuzi uliokuzwa wa ushawishi na majadiliano, hutoa mawasilisho kwa makundi makubwa, au huwasiliana palipo na vikwazo vikubwa vya ukubalifu.	45
Maarifa, mafunzo na uzoefu	7	Maarifa maalumu yaliyokuzwa sana katika upana wa fani hiyo (kiwango cha shahada ya uzamili au kinacholingana).	196
Ujuzi wa uchambuzi na uamuzi	5	Hufanya maamuzi kuhusu ukweli au hali tata sana zinazohitaji uchambuzi, ufasiri na ulinganisho wa chaguzi.	60
Ujuzi wa kupanga na kuratibu	5	Hutunga mipango ya kimkakati ya muda mrefu, yenye kutokuwa na uhakika na athari katika taasisi nzima.	60
Ujuzi wa kimwili	2	Ujuzi unaopatikana kwa mazoezi, kama vile matumizi ya kawaida ya kibodi au kuendesha gari.	15
Wajibu wa huduma kwa wagonjwa na wateja	1	Huwasaidia wagonjwa, wateja au ndugu wakati wa mawasiliano ya bahati.	4
Wajibu wa sera na uendelezaji wa huduma	4	Hutekeleza sera na kuendeleza sera au huduma kwa huduma moja au maeneo kadhaa.	32
Wajibu wa rasilimali za fedha na mali	4	Husimamia au huweka bajeti ya idara au huduma, au hununua au hutunza mali zake.	32
Wajibu kwa watu	4	Husimamia kitengo au idara moja kwa moja, hubuni programu za mafunzo kama jukumu kuu, au hutoa huduma zote za rasilimali watu.	32
Wajibu wa rasilimali za taarifa	5	Hubuni na kuendeleza mifumo mikubwa ya taarifa, au huendesha mifumo ya taarifa ya huduma kadhaa kama jukumu kuu.	34
Wajibu wa utafiti na maendeleo	2	Mara kwa mara hufanya utafiti, maendeleo, majaribio ya kitaalamu, au majaribio ya vifaa na mifumo kama sehemu ya kazi.	12
Uhuru wa kutenda	5	Hufanya kazi ndani ya sera za jumla, na katika hali nyingi huamua jinsi ya kuzifasiri.	45
Juhudi za kimwili	1	Kukaa, kusimama na kutembea, kwa juhudi ndogo ya kimwili.	3
Juhudi za kiakili	3	Umakini wa mara kwa mara kwenye kazi isiyotabirika, au umakini wa muda mrefu mara chache.	12
Juhudi za kihisia	1	Kukumbana mara chache, au kukumbana kwa njia isiyo ya moja kwa moja mara chache, na hali zenye kusikitisha.	5
Mazingira ya kazi	2	Mazingira yasiyopendeza mara chache, safari za mara kwa mara au kazi za nje, au matumizi ya skrini karibu bila kikomo siku nyingi.	7
Jumla (Daraja la 8b: 585 hadi 629)			594