Continual service improvement
Niveaus
- 1. Bewustzijn
You can:
- show an awareness of developing process efficiency and common ways in which processes are optimised
- support specific activities to improve development processes
- spot or identify obvious deficiencies
- 2. Toepassend
You can:
- identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
- 3. Ervaren
You can:
- analyse current processes, and identify and implement opportunities to optimise them
- lead and develop a team of experts to deliver service improvements
- help to evaluate and establish requirements for the implementation of changes by setting policy and standards
- 4. Expert
This skill level is currently not defined.
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.
Dichtstbijzijnde vaardigheden in ESCO
- create a work atmosphere of continuous improvement
- continuous improvement philosophies
- identify process improvements
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.
Rolniveaus die deze vaardigheid verwachten
| Rolniveau | Rol | Band | Verwacht niveau |
|---|---|---|---|
| Engineer applicatiebeheer | Engineer applicatiebeheer | 5 | Bewustzijn |
| Senior engineer applicatiebeheer | Engineer applicatiebeheer | 6 | Toepassend |
| Lead engineer applicatiebeheer | Engineer applicatiebeheer | 7 | Toepassend |
| Principal engineer applicatiebeheer | Engineer applicatiebeheer | 8b | Ervaren |
| Engineer werkplekomgeving | Engineer werkplekomgeving | 5 | Bewustzijn |
| Senior engineer werkplekomgeving | Engineer werkplekomgeving | 6 | Toepassend |
| Lead engineer werkplekomgeving | Engineer werkplekomgeving | 7 | Toepassend |
| Principal engineer werkplekomgeving | Engineer werkplekomgeving | 8b | Ervaren |
| Incidentmanager | Incidentmanager | 5 | Bewustzijn |
| Manager grote incidenten | Incidentmanager | 7 | Toepassend |
| IT-serviceanalist | IT-servicemanager | 4 | Bewustzijn |
| IT-servicemanager | IT-servicemanager | 6 | Toepassend |
| Senior IT-servicemanager | IT-servicemanager | 7 | Ervaren |
| Hoofd IT-servicemanagement | IT-servicemanager | 8b | Ervaren |
| Probleemanalist | Probleemmanager | 5 | Toepassend |
| Probleemmanager | Probleemmanager | 6 | Ervaren |
| Servicedeskanalist | Servicedeskanalist | 3 | Bewustzijn |
| Technisch servicedeskanalist | Servicedeskanalist | 4 | Bewustzijn |
| Senior servicedeskanalist | Servicedeskanalist | 5 | Toepassend |
| Manager servicedesk | Servicedeskanalist | 6 | Toepassend |
| Hoofd servicedesk | Servicedeskanalist | 7 | Ervaren |
| Configuratieanalist | Wijzigings- en releasemanager | 4 | Bewustzijn |
| Wijzigings- en releaseanalist | Wijzigings- en releasemanager | 5 | Bewustzijn |
| Wijzigings- en releasemanager | Wijzigings- en releasemanager | 6 | Toepassend |