Desainer layanan
Desainer layanan merancang layanan kesehatan dan perawatan dari ujung ke ujung, dari saat seseorang pertama kali membutuhkan bantuan hingga akhir perawatannya, melintasi saluran digital, telepon, kertas, dan tatap muka. Mereka bekerja dengan pasien, pendamping, tenaga klinis, dan tenaga perawatan untuk memetakan bagaimana layanan benar-benar bekerja, menemukan di mana layanan gagal melayani orang, dan merancang layanan yang aman, sederhana, dan adil, serta berfungsi melintasi batas organisasi.
Teks ini diterjemahkan dari bahasa Inggris oleh asisten kecerdasan buatan dan belum ditinjau oleh penutur asli bahasa Indonesia. Kutipan dari Kerangka Kapabilitas Profesi Digital dan Data Pemerintah Inggris (UK GDaD PCF) dan dari ESCO tetap dalam bahasa Inggris.
- Peran UK GDaD PCF
- Service designer (User-centred design)
- Jabatan ESCO
- user experience analyst (ISCO-08 2511); user interface designer (ISCO-08 2513)
- Di GitHub
- Dokumen peran · Data peran
Tingkat
| Pita | Tingkat peran | Tingkat UK GDaD PCF | Golongan pegawai negeri | Poin penilaian jabatan |
|---|---|---|---|---|
| 4 | Desainer layanan asosiat | Associate service designer | AO/EO | 275 |
| 5 | Desainer layanan junior | Junior service designer | EO/HEO | 335 |
| 6 | Desainer layanan | Service designer | HEO/SEO | 421 |
| 7 | Desainer layanan senior | Senior service designer | SEO/G7 | 475 |
| 8b | Desainer layanan pimpinan | Lead service designer | G7/G6 | 596 |
| 8c | Kepala desain layanan | Head of service design | G6 | 634 |
Di organisasi layanan kesehatan digital
- Jalur perawatan melintasi banyak organisasi dan profesi, sehingga desainer layanan memetakan seluruh perjalanan, termasuk serah terima, penantian, dan pekerjaan yang dilakukan pasien dan pendamping untuk menjaga perawatan tetap menyatu.
- Perubahan cara layanan bekerja dapat menimbulkan risiko klinis baru, sehingga desainer layanan bekerja dengan petugas keselamatan klinis untuk mengidentifikasi bahaya pada model layanan baru sebelum diluncurkan.
- Layanan digital tidak boleh menutup pintu bagi orang yang tidak bisa atau tidak mau memakainya, sehingga desainer layanan merancang jalur berbantuan dan nondigital di samping jalur digital.
- Staf klinis dan operasional adalah bagian dari layanan, sehingga desain harus sesuai dengan alur kerja, beban kerja, dan tanggung jawab profesional mereka, bukan hanya perjalanan pasien.
Deskripsi peran UK GDaD PCF
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.
Jabatan dan keterampilan ESCO
ESCO mencantumkan keterampilan dan pengetahuan yang biasanya dibutuhkan pemberi kerja (esensial) atau mungkin dibutuhkan (opsional) untuk setiap jabatan. Pakailah sebagai daftar periksa untuk percakapan pengembangan.
user experience analyst
User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person's perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.
Keterampilan dan pengetahuan Esensial (18)
Keterampilan dan kompetensi
- analyse business requirements
- assess users' interaction with ICT applications
- conduct qualitative research
- conduct quantitative research
- conduct research interview
- create prototype of user experience solutions
- define technical requirements
- execute ICT user research activities
- measure customer feedback
- measure software usability
- report analysis results
- use experience map
Pengetahuan
Keterampilan dan pengetahuan Opsional (27)
Keterampilan dan kompetensi
- apply systemic design thinking
- create website wireframe
- forecast future ICT network needs
- identify ICT user needs
- identify technological needs
- manage localisation
- perform market research
- test system accessibility for users with special needs
- use access control software
Pengetahuan
- Agile project management
- ICT project management methodologies
- ICT system user requirements
- LDAP
- LINQ
- MDX
- N1QL
- Process-based management
- SPARQL
- World Wide Web Consortium standards
- XQuery
- lean project management
- online moderation techniques
- query languages
- resource description framework query language
- software metrics
- visual presentation techniques
- web analytics
user interface designer
User interface designers are in charge of designing user interfaces for applications and systems. They perform layout, graphics and dialogues design activities as well as adaptation activities.
Keterampilan dan pengetahuan Esensial (27)
Keterampilan dan kompetensi
- assess users' interaction with ICT applications
- build business relationships
- create website wireframe
- define technical requirements
- design graphics
- design process
- design user interface
- develop creative ideas
- draw design sketches
- interact with users to gather requirements
- manage online content
- test system accessibility for users with special needs
- translate requirements into visual design
- use an application-specific interface
- use markup languages
- use methodologies for user-centered design
Pengetahuan
Keterampilan dan pengetahuan Opsional (68)
Keterampilan dan kompetensi
- analyse business requirements
- create software design
- manage localisation
- perform online data analysis
- use query languages
Pengetahuan
- ABAP
- AJAX
- APL
- ASP.NET
- Adobe Illustrator
- Adobe Photoshop
- Agile development
- Agile project management
- Assembly (computer programming)
- C#
- C++
- COBOL
- CoffeeScript
- Common Lisp
- DevOps
- Erlang
- GIMP (graphics editor software)
- Groovy
- Haskell
- ICT project management methodologies
- Java (computer programming)
- JavaScript
- Lisp
- MATLAB
- ML (computer programming)
- Microsoft Visio
- Objective-C
- OpenEdge Advanced Business Language
- PHP
- Pascal (computer programming)
- Perl
- Process-based management
- Prolog (computer programming)
- Prototyping development
- Python (computer programming)
- R
- Rapid application development
- Ruby (computer programming)
- SAP R3
- SAS language
- Scala
- Scratch (computer programming)
- SketchBook Pro
- Smalltalk (computer programming)
- Spiral development
- Swift (computer programming)
- Synfig
- TypeScript
- VBScript
- Visual Basic
- Waterfall development
- augmented reality
- business process modelling
- cognitive psychology
- computer programming
- incremental development
- iterative development
- lean project management
- natural language processing
- quality standards
- screen reader
- software design methodologies
- web based collaborative platforms
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.