Service focus
Service focus involves overseeing the whole service life cycle, including the design, development, deployment and operation of a service.
Niveaus
- 1. Bewustzijn
You can:
- show an awareness of different products and services
- 2. Toepassend
You can:
- take inputs and establish coherent frameworks that work
- 3. Ervaren
You can:
- see the bigger picture by taking groups of services and investigating how to get the best of underlying services
- 4. Expert
You can:
- maintain focus on the entire life cycle of the service and ensure it’s at the forefront of readiness activities
- understand and communicate service benefits to end users
- ensure that service focus is championed within your team and actively recommend its adoption
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.
Dichtstbijzijnde vaardigheden in ESCO
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.
Rolniveaus die deze vaardigheid verwachten
| Rolniveau | Rol | Band | Verwacht niveau |
|---|---|---|---|
| Engineer applicatiebeheer | Engineer applicatiebeheer | 5 | Toepassend |
| Senior engineer applicatiebeheer | Engineer applicatiebeheer | 6 | Toepassend |
| Lead engineer applicatiebeheer | Engineer applicatiebeheer | 7 | Toepassend |
| Principal engineer applicatiebeheer | Engineer applicatiebeheer | 8b | Ervaren |
| Engineer werkplekomgeving | Engineer werkplekomgeving | 5 | Toepassend |
| Senior engineer werkplekomgeving | Engineer werkplekomgeving | 6 | Toepassend |
| Lead engineer werkplekomgeving | Engineer werkplekomgeving | 7 | Toepassend |
| Principal engineer werkplekomgeving | Engineer werkplekomgeving | 8b | Ervaren |
| Incidentmanager | Incidentmanager | 5 | Toepassend |
| Manager grote incidenten | Incidentmanager | 7 | Ervaren |
| Infrastructuurengineer | Infrastructuurengineer | 6 | Toepassend |
| Senior infrastructuurengineer | Infrastructuurengineer | 7 | Toepassend |
| Lead infrastructuurengineer | Infrastructuurengineer | 8a | Toepassend |
| Principal infrastructuurengineer | Infrastructuurengineer | 8b | Ervaren |
| IT-serviceanalist | IT-servicemanager | 4 | Bewustzijn |
| IT-servicemanager | IT-servicemanager | 6 | Ervaren |
| Senior IT-servicemanager | IT-servicemanager | 7 | Ervaren |
| Probleemanalist | Probleemmanager | 5 | Toepassend |
| Probleemmanager | Probleemmanager | 6 | Ervaren |
| Servicedeskanalist | Servicedeskanalist | 3 | Bewustzijn |
| Technisch servicedeskanalist | Servicedeskanalist | 4 | Bewustzijn |
| Senior servicedeskanalist | Servicedeskanalist | 5 | Toepassend |
| Manager servicedesk | Servicedeskanalist | 6 | Toepassend |
| Hoofd servicedesk | Servicedeskanalist | 7 | Ervaren |
| Configuratieanalist | Wijzigings- en releasemanager | 4 | Bewustzijn |
| Wijzigings- en releaseanalist | Wijzigings- en releasemanager | 5 | Bewustzijn |
| Wijzigings- en releasemanager | Wijzigings- en releasemanager | 6 | Toepassend |