Configuration analyst

Band 4 · Change and release manager · 278 job evaluation points

UK GDaD PCF level: Configuration analyst

Most often performed at Civil Service grade HEO or SEO.

A configuration analyst provides administrative support to the change and release manager, helping to maintain the integrity of the configuration management database (CMDB) and independently solving smaller problems.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Maintain records in the configuration management database, including the clinical services each component supports.
Check configuration records against discovery tools, and fix gaps and errors.
Prepare change records and agendas for the change advisory board.
Answer routine queries about configuration items and how they relate.

Skills

Skill	Expected level	What this level means
Asset and configuration managementUK GDaD PCF	Working (2)	You can: maintain secure configuration and accurate information control IT assets in one or more areas verify the location and state of IT assets
Availability and capacity managementUK GDaD PCF	Awareness (1)	You can: explain availability and capacity management processes
Change managementUK GDaD PCF	Awareness (1)	You can: implement change requests apply change control procedures under supervision
Community collaborationUK GDaD PCF	Working (2)	You can: contribute to the work of others motivate and empower teams create the right environment for teams to work in, and can identify the best team makeup depending on the situation recognise and deal with issues
Continual service improvementUK GDaD PCF	Awareness (1)	You can: show an awareness of developing process efficiency and common ways in which processes are optimised support specific activities to improve development processes spot or identify obvious deficiencies
Continuity managementUK GDaD PCF	Awareness (1)	You can: explain the basic principles of IT standard continuity management processes and procedures
Incident managementUK GDaD PCF	Awareness (1)	You can: identify and register incidents, gathering the required information and allocating it to the appropriate channel
Ownership and initiativeUK GDaD PCF	Awareness (1)	You can: show an awareness of problem resolution processes pass problems on to your team
Problem managementUK GDaD PCF	Awareness (1)	You can: investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational contribute to the implementation of remedies and preventative measures
Service focusUK GDaD PCF	Awareness (1)	You can: show an awareness of different products and services
Service management framework knowledgeUK GDaD PCF	Awareness (1)	You can: show you have a Level 3 service management framework qualification
Technical understandingUK GDaD PCF	Awareness (1)	You can: show an awareness of the relevant subject matter and a high level understanding of what it involves
User focusUK GDaD PCF	Awareness (1)	You can: show an awareness or understanding of user experience analysis and its principles explain the purpose of user stories and the focus on user needs
Understanding health and care servicesThis reference	Awareness (1)	You can: describe the main parts of the health and care system and the services the organization supports explain why patient safety and confidentiality matter in your work
Information governance and data protectionThis reference	Awareness (1)	You can: follow the organization's rules for handling personal and health information recognize and report a data breach or near miss
Clinical risk managementThis reference	Awareness (1)	You can: explain how health IT systems can harm patients, for example through wrong, missing, or delayed information report a possible clinical safety issue through the right route

Typical qualifications and experience

An IT service management foundation qualification, a level 3 qualification in IT, or equivalent experience.

Band 4 outline

Knowledge: Detailed knowledge of the work area, typically from a foundation degree, apprenticeship, or equivalent experience.
Autonomy: Works within guidelines; resolves most day-to-day problems; manager available for advice.
Scope: Own work and a defined service or process.
Leadership: May supervise a small team or coordinate others' work.
Accountability: Delivery of a defined service or process.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	3	Gives routine information needing tact or persuasion, or complex or sensitive information, or straightforward training to groups.	21
Knowledge, training, and experience	4	A range of procedures, mostly non-routine, needing intermediate theory (for example a foundation degree or equivalent experience).	88
Analytical and judgmental skills	3	Judgments on a range of facts or situations needing analysis or comparison of options.	27
Planning and organizational skills	2	Plans straightforward tasks or activities, some ongoing.	15
Physical skills	3	Developed skills needing speed or accuracy, such as advanced keyboard use.	27
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	2	Implements policies for own area and proposes changes to its practices.	12
Responsibility for financial and physical resources	2	Handles cash or valuables, looks after equipment used by others, controls stock, or authorizes small payments.	12
Responsibility for people	1	Shows own work routines to new or less experienced colleagues.	5
Responsibility for information resources	4	Adapts or designs information systems to others' specifications, or runs information systems for a department as the main duty.	24
Responsibility for research and development	1	Carries out surveys or audits for own work; occasionally takes part in research or testing.	5
Freedom to act	2	Follows standard procedures and precedent; someone is usually available to ask; work may be checked.	12
Physical effort	2	Frequent sitting or standing in a restricted position, or occasional light to moderate effort.	7
Mental effort	2	Frequent concentration on predictable work, or occasional concentration on unpredictable work.	7
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 4: 271 to 325)			278

The UK GDaD PCF suggests Band 6 for this level (HEO/SEO). This reference places it at Band 4 because the level provides administrative support to the change and release manager, with mostly awareness-level skills, and sits below the change and release analyst. Information resources is above the band profile because maintaining the configuration management database is the main duty.