Illustrative Reference profiles for a generic digital health care organization, not official job descriptions. About this reference.

Change management

Change management involves managing changes to services, organisations, suppliers or configuration items, and the associated documentation.

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

  • implement change requests
  • apply change control procedures under supervision
2. Working

You can:

  • analyse and assess the impact of change
  • document change requests
  • action changes from change requests
3. Practitioner

You can:

  • manage high impact, complex change requests
  • ensure that release policies, procedures and processes are applied
4. Expert

You can:

  • implement new and current change management processes
  • support change management, actively improving and optimising processes

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill

Role levelRoleBandExpected level
Application operations engineerApplication operations engineer5Awareness
Senior application operations engineerApplication operations engineer6Working
Lead application operations engineerApplication operations engineer7Practitioner
Principal application operations engineerApplication operations engineer8bPractitioner
Configuration analystChange and release manager4Awareness
Change and release analystChange and release manager5Working
Change and release managerChange and release manager6Expert
End user computing engineerEnd user computing engineer5Awareness
Senior end user computing engineerEnd user computing engineer6Working
Lead end user computing engineerEnd user computing engineer7Practitioner
Principal end user computing engineerEnd user computing engineer8bPractitioner
Incident managerIncident manager5Awareness
Major incident managerIncident manager7Working
Problem analystProblem manager5Awareness
Problem managerProblem manager6Working