Ownership and initiative
Levels
- 1. Awareness
You can:
- show an awareness of problem resolution processes
- pass problems on to your team
- 2. Working
You can:
- own an issue until a new owner has been found or the problem has been mitigated or resolved
- 3. Practitioner
You can:
- take accountability for issues that occur and be proactive in searching for potential problems
- achieve excellent user outcomes
- 4. Expert
You can:
- lead and embed best practice for identifying opportunities and solving problems across teams
- coach others to take accountability, act proactively and consistently achieve excellent outcomes
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.
Closest ESCO skills
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.
Role levels that expect this skill
| Role level | Role | Band | Expected level |
|---|---|---|---|
| Associate application operations engineer | Application operations engineer | 4 | Awareness |
| Application operations engineer | Application operations engineer | 5 | Working |
| Senior application operations engineer | Application operations engineer | 6 | Working |
| Lead application operations engineer | Application operations engineer | 7 | Practitioner |
| Principal application operations engineer | Application operations engineer | 8b | Practitioner |
| Configuration analyst | Change and release manager | 4 | Awareness |
| Change and release analyst | Change and release manager | 5 | Awareness |
| Change and release manager | Change and release manager | 6 | Working |
| Associate end user computing engineer | End user computing engineer | 4 | Awareness |
| End user computing engineer | End user computing engineer | 5 | Working |
| Senior end user computing engineer | End user computing engineer | 6 | Working |
| Lead end user computing engineer | End user computing engineer | 7 | Practitioner |
| Principal end user computing engineer | End user computing engineer | 8b | Practitioner |
| Incident manager | Incident manager | 5 | Working |
| Major incident manager | Incident manager | 7 | Practitioner |
| Associate infrastructure engineer | Infrastructure engineer | 4 | Awareness |
| Infrastructure engineer | Infrastructure engineer | 6 | Working |
| Senior infrastructure engineer | Infrastructure engineer | 7 | Working |
| Lead infrastructure engineer | Infrastructure engineer | 8a | Practitioner |
| Principal infrastructure engineer | Infrastructure engineer | 8b | Practitioner |
| IT service analyst | IT service manager | 4 | Working |
| IT service manager | IT service manager | 6 | Working |
| Senior IT service manager | IT service manager | 7 | Practitioner |
| Head of IT service management | IT service manager | 8b | Practitioner |
| Problem analyst | Problem manager | 5 | Working |
| Problem manager | Problem manager | 6 | Practitioner |
| Service desk analyst | Service desk analyst | 3 | Working |
| Technical service desk analyst | Service desk analyst | 4 | Working |
| Senior service desk analyst | Service desk analyst | 5 | Working |
| Service desk manager | Service desk analyst | 6 | Practitioner |
| Head of service desk | Service desk analyst | 7 | Practitioner |