Incident management

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• identify and register incidents, gathering the required information and allocating it to the appropriate channel

2. Working

You can:

• diagnose and prioritise incidents, investigate their causes and find resolutions

3. Practitioner

You can:

• lead the investigation and resolution of incidents

4. Expert

This skill level is currently not defined.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• manage major incidents (narrow match)
• use ICT ticketing system (narrow match)
• handle incidents (broad match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill