Home Product and delivery Business analyst Head of business analysis Head of business analysis Band 8c · Business analyst ·
634 job evaluation points
UK GDaD PCF level: Head of business analysis Most often performed at Civil Service grade G6.
The head of business analysis leads the business analysis function across the enterprise area and builds business analysis capability for the organisation.
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright. Responsibilities Lead the business analysis function and set its strategy, standards, and ways of working. Build business analysis capability, including recruitment, career paths, and training. Advise executive and clinical leaders on the analysis needed for major health and care transformation. Make sure benefits realization is planned, measured, and reported across the portfolio. Manage the function's budget and workforce plan. Skills Skill Expected level What this level means Adapting to delivery methodologies UK GDaD PCF Expert (4) You can:
set and iterate standards for working within different delivery methodologies actively promote collaboration and agreement to ensure the team delivers value at the right time experiment with new and innovative ways of working to enhance delivery outcomes research new and evolving delivery methodologies and identify how your role would work within them Business and user acceptance testing UK GDaD PCF Practitioner (3) You can:
advise others how to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria analyse business risk and impacts of defects so that appropriate action can be taken to enable business acceptance provide assurance on the suitability, business readiness and viability of delivered solutions Business modelling UK GDaD PCF Expert (4) You can:
set standards for business modelling, including for the elicitation of appropriate information assess the effectiveness of modelling techniques to enable continuous improvement coach others in business modelling, leading the creation of models when appropriate use business modelling outcomes to anticipate and influence decision making and strategy development Business process improvement UK GDaD PCF Expert (4) You can:
lead the identification of large-scale opportunities to deliver business performance improvements set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards set the direction for design, execution and assessment of business process tests and usability evaluations coach others in designing, testing, implementing and assessing business process improvements Change, benefits and adoption analysis UK GDaD PCF Expert (4) You can:
influence strategic decisions by challenging whether proposed change is likely to deliver real and evidenced value work with the business and other professions to influence approaches for change adoption, business readiness and benefits management position business analysis as a discipline that improves business readiness, adoption and outcomes Context, problem and option analysis UK GDaD PCF Expert (4) You can:
advise on approaches to options analysis, feasibility and impact assessments to ensure best practice is followed ensure all streams of work align to the organisation's strategic context and goals advise on how the organisation can use business analysis skills to add value guide tactical decision making and influence strategic plans in a changing environment Defining and managing business needs, user needs and requirements UK GDaD PCF Expert (4) You can:
set standards for defining and managing complex or large-scale business and user needs use business and user needs to ensure proposed solutions align with organisational strategy provide guidance and recommendations to ensure needs are traceable and managed influence the prioritisation of needs, enabling tactical solutions and long-term strategic decision making Digital and data systems analysis UK GDaD PCF Expert (4) You can:
set the direction for the analysis of systems to align to business capabilities and strategy set the direction for analysing and communicating system changes and the effect of change on stakeholders work with other technical specialists to set and iterate standards for system and data modelling and documentation Stakeholder relationship management UK GDaD PCF Expert (4) You can:
direct the stakeholder relationship strategy for your teams ensure stakeholder's objectives are set and support teams to meet them influence and negotiate with senior stakeholders to resolve issues and enable progress User experience insight analysis UK GDaD PCF Practitioner (3) You can:
synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience identify patterns, root causes, and opportunities for improvement across journeys ensure user experience insights are clearly linked to requirements, priorities, and design decisions identify priorities for improving user experience, taking into consideration business and technical constraints Understanding health and care services This reference Expert (4) You can:
shape organizational strategy using a deep understanding of the health and care system represent the organization with health and care partners and leaders anticipate how policy and service changes will affect digital services and care Clinical risk management This reference Practitioner (3) You can:
lead hazard identification and risk assessment for a product or change write and maintain hazard logs and clinical safety case reports agree risk controls with product teams and check that they work advise teams on applying clinical risk management standards Information governance and data protection This reference Practitioner (3) You can:
lead data protection impact assessments and information sharing agreements advise teams on lawful basis, consent, confidentiality, and retention investigate incidents and recommend improvements Health data interoperability This reference Practitioner (3) You can:
design and build integrations using FHIR, HL7 version 2, and messaging patterns write and profile FHIR resources and implementation guides resolve complex mapping and data quality issues between systems People management This reference Expert (4) You can:
lead managers and shape the culture of a large area design workforce plans and organizational change coach leaders and resolve complex people issues Budget management This reference Practitioner (3) You can:
hold and manage a budget, forecasting and explaining variances build a business case with costs and benefits
Typical qualifications and experience Extensive experience of leading a business analysis function or practice. Band 8c outline
Knowledge Expert knowledge, and wide organizational and sector understanding.
Autonomy Sets strategy for a function; accountable to a director.
Scope A function or department.
Leadership Leads a function through several management layers.
Accountability A function's performance, workforce, and budget. Job evaluation (illustrative) Factor Level Level summary Points Communication and relationship skills 6 Gives highly complex, highly contentious information where there are significant barriers to acceptance, using the highest level of communication skills. 60 Knowledge, training, and experience 7 Highly developed specialist knowledge across the range of the specialism (master's level or equivalent). 196 Analytical and judgmental skills 5 Judgments on highly complex facts or situations needing analysis, interpretation, and comparison of options. 60 Planning and organizational skills 5 Forms long-term strategic plans, with uncertainty and effects across the organization. 60 Physical skills 2 Skills gained through practice, such as standard keyboard use or driving. 15 Responsibility for patient and client care 1 Helps patients, clients, or relatives during incidental contact. 4 Responsibility for policy and service development 5 Implements and develops a range of policies or services for a directorate. 45 Responsibility for financial and physical resources 4 Holds or sets the budget for a department or service, or buys or maintains its assets. 32 Responsibility for people 4 Line manages a function or department, designs training programs as a main duty, or delivers a full range of HR services. 32 Responsibility for information resources 6 Manages and develops information systems across the organization as the main duty. 46 Responsibility for research and development 2 Regularly does research, development, trials, or equipment and system testing as part of the job. 12 Freedom to act 5 Works within general policies, and in most cases decides how to interpret them. 45 Physical effort 1 Sitting, standing, and walking, with little physical effort. 3 Mental effort 3 Frequent concentration on unpredictable work, or occasional prolonged concentration. 12 Emotional effort 1 Rare exposure, or occasional indirect exposure, to distressing circumstances. 5 Working conditions 2 Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days. 7 Total (Band 8c: 630 to 674) 634
Information resources is scored at level 6 because the head of business analysis owns the organization-wide standards for how requirements, process models, and benefits records are kept across all change work.
