Stakeholder relationship management (IT operations)

Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs.

Imenukuliwa kutoka UK GDaD PCF.

Viwango

1. Uelewa: You can:

understand who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them
2. Utendaji: You can:

identify important stakeholders and communicate with them clearly and regularly
tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs
build and reach consensus
work to improve stakeholder relationships, using evidence to explain decisions made
3. Mtaalamu: You can:

negotiate with and influence stakeholders, and manage relationships effectively
influence decisions, deal with challenging situations and remove blockers
build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs
4. Bingwa: You can:

manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured
direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented
act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team
influence important senior stakeholders and arbitrate when blockers are escalated
facilitate discussions across high risk and complex areas or projects under constrained timelines

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Ujuzi wa karibu zaidi wa ESCO

manage relationships with stakeholders (ulinganifu wa karibu)
communicate with stakeholders (ulinganifu wa karibu)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Ngazi za majukumu zinazotarajia ujuzi huu

Ngazi ya jukumu	Jukumu	Daraja	Kiwango kinachotarajiwa
Mchambuzi wa huduma za TEHAMA	Meneja wa huduma za TEHAMA	4	Utendaji
Meneja wa huduma za TEHAMA	Meneja wa huduma za TEHAMA	6	Utendaji
Meneja mwandamizi wa huduma za TEHAMA	Meneja wa huduma za TEHAMA	7	Mtaalamu
Mkuu wa usimamizi wa huduma za TEHAMA	Meneja wa huduma za TEHAMA	8b	Bingwa