Roles and skills Digital health care job roles reference
Illustrative Reference profiles for a generic digital health care organisation, not official job descriptions. About this reference.

Change and release analyst

Band 5 · Change and release manager · 370 job evaluation points

UK GDaD PCF level: Change and release analyst

Most often performed at Civil Service grade EO or HEO.

A change and release analyst plans and rolls out software, and designs and carries out procedures for the distribution and installation of changes to systems and services.

At this role level, you will:

  • undertake analysis after release and set the plan for upcoming changes
  • liaise with DevOps and service designers
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Skills

SkillExpected levelWhat this level means
Asset and configuration managementUK GDaD PCFWorking (2)

You can:

  • maintain secure configuration and accurate information
  • control IT assets in one or more areas
  • verify the location and state of IT assets
Availability and capacity managementUK GDaD PCFAwareness (1)

You can:

  • explain availability and capacity management processes
Change managementUK GDaD PCFWorking (2)

You can:

  • analyse and assess the impact of change
  • document change requests
  • action changes from change requests
Community collaborationUK GDaD PCFWorking (2)

You can:

  • contribute to the work of others
  • motivate and empower teams
  • create the right environment for teams to work in, and can identify the best team makeup depending on the situation
  • recognise and deal with issues
Continual service improvementUK GDaD PCFAwareness (1)

You can:

  • show an awareness of developing process efficiency and common ways in which processes are optimised
  • support specific activities to improve development processes
  • spot or identify obvious deficiencies
Continuity managementUK GDaD PCFAwareness (1)

You can:

  • explain the basic principles of IT standard continuity management processes and procedures
Incident managementUK GDaD PCFAwareness (1)

You can:

  • identify and register incidents, gathering the required information and allocating it to the appropriate channel
Ownership and initiativeUK GDaD PCFAwareness (1)

You can:

  • show an awareness of problem resolution processes
  • pass problems on to your team
Problem managementUK GDaD PCFAwareness (1)

You can:

  • investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational
  • contribute to the implementation of remedies and preventative measures
Service focusUK GDaD PCFAwareness (1)

You can:

  • show an awareness of different products and services
Service management framework knowledgeUK GDaD PCFAwareness (1)

You can:

  • show you have a Level 3 service management framework qualification
Technical understandingUK GDaD PCFAwareness (1)

You can:

  • show an awareness of the relevant subject matter and a high level understanding of what it involves
User focusUK GDaD PCFAwareness (1)

You can:

  • show an awareness or understanding of user experience analysis and its principles
  • explain the purpose of user stories and the focus on user needs
Understanding health and care servicesThis referenceWorking (2)

You can:

  • explain the clinical and care workflows your work supports
  • use common health care terms correctly with clinical and care colleagues
  • recognise when a change could affect patient care and raise it
Information governance and data protectionThis referenceWorking (2)

You can:

  • apply data protection principles to your work
  • contribute to data protection impact assessments
  • handle information requests and records correctly
Clinical risk managementThis referenceWorking (2)

You can:

  • take part in hazard workshops and contribute to a hazard log
  • follow the clinical risk management process for your work
  • provide evidence for a clinical safety case, such as test results

Typical qualifications and experience

Band 5 outline

Knowledge
Professional or technical knowledge, typically from a degree or equivalent experience.
Autonomy
Works to broad objectives within professional standards; plans own work.
Scope
Own professional work within a team or product.
Leadership
May guide and check the work of support staff and apprentices.
Accountability
Quality of own professional work.

Job evaluation (illustrative)

FactorLevelLevel summaryPoints
Communication and relationship skills4Gives complex, sensitive, or contentious information needing persuasion, negotiation, or training skills, or highly complex information.32
Knowledge, training, and experience5Expertise in a specialism, underpinned by theory or practical experience (degree level or equivalent).120
Analytical and judgemental skills3Judgements on a range of facts or situations needing analysis or comparison of options.27
Planning and organisational skills3Plans several complex activities, adjusting plans as needed.27
Physical skills3Developed skills needing speed or accuracy, such as advanced keyboard use.27
Responsibility for patient and client care1Helps patients, clients, or relatives during incidental contact.4
Responsibility for policy and service development3Implements policies for own area and proposes changes that affect other areas.21
Responsibility for financial and physical resources2Handles cash or valuables, looks after equipment used by others, controls stock, or authorises small payments.12
Responsibility for people2Supervises or coordinates staff day to day, trains others regularly, or gives basic HR advice.12
Responsibility for information resources4Adapts or designs information systems to others' specifications, or runs information systems for a department as the main duty.24
Responsibility for research and development2Regularly does research, development, trials, or equipment and system testing as part of the job.12
Freedom to act3Follows defined policies and procedures; work is managed rather than supervised.21
Physical effort2Frequent sitting or standing in a restricted position, or occasional light to moderate effort.7
Mental effort3Frequent concentration on unpredictable work, or occasional prolonged concentration.12
Emotional effort1Rare exposure, or occasional indirect exposure, to distressing circumstances.5
Working conditions2Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.7
Total (Band 5: 326 to 395)370

Self assessment

Rate what you do regularly now, add a short example as evidence, and plan an action for your most important gaps. Your answers are saved in this browser only.

Rated 0 of 16 skills: 0 meet the expected level, 0 below, 0 above.

Asset and configuration management Expected: Working
Availability and capacity management Expected: Awareness
Change management Expected: Working
Community collaboration Expected: Working
Continual service improvement Expected: Awareness
Continuity management Expected: Awareness
Incident management Expected: Awareness
Ownership and initiative Expected: Awareness
Problem management Expected: Awareness
Service focus Expected: Awareness
Service management framework knowledge Expected: Awareness
Technical understanding Expected: Awareness
User focus Expected: Awareness
Understanding health and care services Expected: Working
Information governance and data protection Expected: Working
Clinical risk management Expected: Working
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