Service management framework knowledge

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• show you have a Level 3 service management framework qualification

2. Working

You can:

• show you have a Level 3 service management framework qualification
• demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)

3. Practitioner

You can:

• show you have an expert certificate in the service management framework qualification

4. Expert

You can:

• show you have an expert certificate in the service management framework qualification
• demonstrate an industry understanding of how to implement the framework into numerous environments

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• apply operations for an ITIL-based environment (close match)
• ICT process quality models (narrow match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill