Illustrative Reference profiles for a generic digital health care organisation, not official job descriptions. About this reference.

Ownership and initiative

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

  • show an awareness of problem resolution processes
  • pass problems on to your team
2. Working

You can:

  • own an issue until a new owner has been found or the problem has been mitigated or resolved
3. Practitioner

You can:

  • take accountability for issues that occur and be proactive in searching for potential problems
  • achieve excellent user outcomes
4. Expert

You can:

  • lead and embed best practice for identifying opportunities and solving problems across teams
  • coach others to take accountability, act proactively and consistently achieve excellent outcomes

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill

Role levelRoleBandExpected level
Associate application operations engineerApplication operations engineer4Awareness
Application operations engineerApplication operations engineer5Working
Senior application operations engineerApplication operations engineer6Working
Lead application operations engineerApplication operations engineer7Practitioner
Principal application operations engineerApplication operations engineer8bPractitioner
Configuration analystChange and release manager4Awareness
Change and release analystChange and release manager5Awareness
Change and release managerChange and release manager6Working
Associate end user computing engineerEnd user computing engineer4Awareness
End user computing engineerEnd user computing engineer5Working
Senior end user computing engineerEnd user computing engineer6Working
Lead end user computing engineerEnd user computing engineer7Practitioner
Principal end user computing engineerEnd user computing engineer8bPractitioner
Incident managerIncident manager5Working
Major incident managerIncident manager7Practitioner
Associate infrastructure engineerInfrastructure engineer4Awareness
Infrastructure engineerInfrastructure engineer6Working
Senior infrastructure engineerInfrastructure engineer7Working
Lead infrastructure engineerInfrastructure engineer8aPractitioner
Principal infrastructure engineerInfrastructure engineer8bPractitioner
IT service analystIT service manager4Working
IT service managerIT service manager6Working
Senior IT service managerIT service manager7Practitioner
Head of IT service managementIT service manager8bPractitioner
Problem analystProblem manager5Working
Problem managerProblem manager6Practitioner
Service desk analystService desk analyst3Working
Technical service desk analystService desk analyst4Working
Senior service desk analystService desk analyst5Working
Service desk managerService desk analyst6Practitioner
Head of service deskService desk analyst7Practitioner