Problem management

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational
• contribute to the implementation of remedies and preventative measures

2. Working

You can:

• initiate and monitor actions to investigate patterns and trends to resolve problems
• effectively consult specialists where required
• determine the appropriate resolution and assist with its implementation
• determine preventative measures

3. Practitioner

You can:

• ensure that the right actions are taken to investigate, resolve and anticipate problems
• co-ordinate the team to investigate problems, implement solutions and take preventive measures

4. Expert

You can:

• anticipate problems and defend against them at the right time
• understand how a problem fits into the larger picture
• identify and describe problems, and help others to describe them
• build problem-solving capabilities in others

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• ICT problem management techniques (exact match)
• root cause analysis (narrow match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill