시니어 서비스 오너

You can:

• set and iterate standards for working within different delivery methodologies
• actively promote collaboration and agreement to ensure the team delivers value at the right time
• experiment with new and innovative ways of working to enhance delivery outcomes
• research new and evolving delivery methodologies and identify how your role would work within them

You can:

• advocate for a range of effective research approaches across the organisation
• coach others in making decisions that meet user needs across a range of channels
• advocate for continuous use of user insights in teams
• use user insights to make strategic decisions to provide the best user experience

You can:

• ensure a business case is in place that provides sustainable funding
• identify measurable benefits that represent good value for money
• allocate money and make spending decisions across competing priorities
• enhance and own relationships with suppliers to increase quality and deliver good value outcomes
• act as an escalation point and work with stakeholders to manage financial and commercial risk

You can:

• ensure appropriate and proportionate governance and assurance is in place and is continuously improved, aligned to organisational and government needs
• guide teams through governance and assurance processes, such as service assessments, to ensure standards are met
• share the team's governance and assurance processes so stakeholders trust them to deliver value in a sustainable way

You can:

• ensure appropriate measures are in place to deliver valuable outcomes to users and agreed business benefits
• ensure metrics are used to monitor, manage and prioritise delivery and inform decision making
• demonstrate the value of the service and build understanding with stakeholders by ensuring effective data and insights are shared

You can:

• work and consult with the right people at the right time to move through the life cycle and deliver value
• use evidence to decide when a team should continue, change direction or stop
• identify tools and techniques required at different phases of the life cycle
• guide colleagues and stakeholders through different phases of the life cycle

You can:

• ensure a scalable operating model is in place to provide a resilient, high quality service
• coordinate teams from operations, policy, digital and delivery to operate and iterate a service
• ensure teams understand the importance of efficient service operations
• identify and overcome operational constraints
• act as the escalation point for major operational issues

You can:

• direct the stakeholder relationship strategy for your teams
• ensure stakeholder's objectives are set and support teams to meet them
• influence and negotiate with senior stakeholders to resolve issues and enable progress

You can:

• support and coach others in creating and implementing a successful long-term strategy and tactical approach that others agree with
• influence and persuade stakeholders to support delivery of the strategy
• support with strategic decision making
• ensure strategic alignment across the organisation

할 수 있는 일:

• 보건·돌봄 시스템에 대한 깊은 이해를 바탕으로 조직 전략을 형성한다
• 보건·돌봄 파트너와 리더에게 조직을 대표한다
• 정책과 서비스 변화가 디지털 서비스와 돌봄에 어떤 영향을 줄지 예측한다

할 수 있는 일:

• 프로덕트나 변경의 위험 요소 식별과 리스크 평가를 이끈다
• 위험 요소 로그와 임상 안전 케이스 보고서를 작성하고 유지한다
• 프로덕트 팀과 리스크 통제에 합의하고 그것이 작동하는지 확인한다
• 임상 리스크 관리 기준의 적용에 대해 팀에 조언한다

할 수 있는 일:

• 개인정보 영향평가와 정보 공유 협약을 이끈다
• 적법한 근거, 동의, 비밀 유지, 보존에 대해 팀에 조언한다
• 인시던트를 조사하고 개선을 권고한다

할 수 있는 일:

• 의료기기 표준을 충족하는 소프트웨어 생애 주기 프로세스를 따른다
• 그 프로세스가 요구하는 기록을 작성한다

할 수 있는 일:

• 조직의 리스크 관리 체계와 리스크 선호도를 설계한다
• 전략적 리스크에 대해 이사회에 조언한다

할 수 있는 일:

• 큰 예산이나 여러 예산을 관리하고 재무 계획을 정한다
• 서비스 간의 자금 득실을 조정한다

할 수 있는 일:

• 매니저를 이끌고 큰 영역의 문화를 형성한다
• 인력 계획과 조직 변경을 설계한다
• 리더를 코칭하고 복잡한 사람 문제를 해결한다

할 수 있는 일:

• 이사회와 위원회의 거버넌스 주기를 운영한다
• 정책을 검토하고 컴플라이언스에 대해 조언한다