Roles and skills Digital health care job roles reference
Illustrative Reference profiles for a generic digital health care organization, not official job descriptions. About this reference.

Senior end user computing engineer

Band 6 · End user computing engineer · 441 job evaluation points

UK GDaD PCF level: Senior end user computing engineer

Most often performed at Civil Service grade HEO or SEO.

A senior end user computing engineer is responsible for managing the team but also gets involved in solving technical problems.

At this role level, you will:

  • manage, co-ordinate and prioritise tasks to resolve technical incidents as quickly as possible
  • work closely with infrastructure, capacity managers and availability managers to fix technical problems and identify and escalate repeat issues to the lead end user computing engineer, the incident or problem manager and software developers
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Skills

SkillExpected levelWhat this level means
Asset and configuration managementUK GDaD PCFWorking (2)

You can:

  • maintain secure configuration and accurate information
  • control IT assets in one or more areas
  • verify the location and state of IT assets
Change managementUK GDaD PCFWorking (2)

You can:

  • analyse and assess the impact of change
  • document change requests
  • action changes from change requests
Continual service improvementUK GDaD PCFWorking (2)

You can:

  • identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
Incident managementUK GDaD PCFWorking (2)

You can:

  • diagnose and prioritise incidents, investigate their causes and find resolutions
IT service reportingUK GDaD PCFWorking (2)

You can:

  • produce relevant reports in an appropriate format and agreed timeframe
  • work with stakeholders to discuss any changes in the reporting processes
  • interpret a data set and communicate this to others
Ownership and initiativeUK GDaD PCFWorking (2)

You can:

  • own an issue until a new owner has been found or the problem has been mitigated or resolved
Problem managementUK GDaD PCFWorking (2)

You can:

  • initiate and monitor actions to investigate patterns and trends to resolve problems
  • effectively consult specialists where required
  • determine the appropriate resolution and assist with its implementation
  • determine preventative measures
Service focusUK GDaD PCFWorking (2)

You can:

  • take inputs and establish coherent frameworks that work
Service management framework knowledgeUK GDaD PCFAwareness (1)

You can:

  • show you have a Level 3 service management framework qualification
Technical specialismUK GDaD PCFWorking (2)

You can:

  • use management system software and tools
  • use logical schemata to investigate problems, collect performance statistics and create reports
  • carry out the routine configuration, installation and reconfiguration of database and related products
  • optimise performance and forecast resource needs
Technical understandingUK GDaD PCFWorking (2)

You can:

  • understand the core technical concepts related to the role, and apply them with guidance
TestingUK GDaD PCFWorking (2)

You can:

  • review requirements and specifications, and define test conditions
  • identify issues and risks associated with work
  • analyse and report test activities and results
User focusUK GDaD PCFWorking (2)

You can:

  • identify and engage with users or stakeholders to collate user needs evidence
  • understand and define research that fits user needs
  • use quantitative and qualitative data about users to turn user focus into outcomes
Understanding health and care servicesThis referenceWorking (2)

You can:

  • explain the clinical and care workflows your work supports
  • use common health care terms correctly with clinical and care colleagues
  • recognize when a change could affect patient care and raise it
Information governance and data protectionThis referenceWorking (2)

You can:

  • apply data protection principles to your work
  • contribute to data protection impact assessments
  • handle information requests and records correctly
Identity and access managementThis referenceWorking (2)

You can:

  • create, change, and remove user accounts and access rights
  • check access against role-based access rules
Vulnerability managementThis referenceWorking (2)

You can:

  • run vulnerability scans and report the results
  • track fixes with system owners
Clinical risk managementThis referenceWorking (2)

You can:

  • take part in hazard workshops and contribute to a hazard log
  • follow the clinical risk management process for your work
  • provide evidence for a clinical safety case, such as test results
Security operationsThis referenceAwareness (1)

You can:

  • explain common cyber threats such as phishing and ransomware
  • report a suspected security event
People managementThis referenceWorking (2)

You can:

  • supervise day-to-day work and give feedback
  • take part in recruitment and induction
  • hold regular one-to-one conversations

Typical qualifications and experience

Band 6 outline

Knowledge
Specialist knowledge across a range of procedures, built through further training or experience.
Autonomy
Works independently; interprets policy for own area; seeks advice on complex issues.
Scope
A product, service, or workstream.
Leadership
May lead a small team or mentor colleagues.
Accountability
Outcomes of own workstream and quality of advice given.

Job evaluation (illustrative)

FactorLevelLevel summaryPoints
Communication and relationship skills4Gives complex, sensitive, or contentious information needing persuasion, negotiation, or training skills, or highly complex information.32
Knowledge, training, and experience6Specialist knowledge across the range of the specialism (postgraduate diploma level or equivalent).156
Analytical and judgmental skills4Judgments on complex facts or situations needing analysis, interpretation, and comparison of options.42
Planning and organizational skills3Plans several complex activities, adjusting plans as needed.27
Physical skills3Developed skills needing speed or accuracy, such as advanced keyboard use.27
Responsibility for patient and client care1Helps patients, clients, or relatives during incidental contact.4
Responsibility for policy and service development3Implements policies for own area and proposes changes that affect other areas.21
Responsibility for financial and physical resources2Handles cash or valuables, looks after equipment used by others, controls stock, or authorizes small payments.12
Responsibility for people3Manages a group of staff day to day, teaches core or specialist training, or gives core HR advice.21
Responsibility for information resources4Adapts or designs information systems to others' specifications, or runs information systems for a department as the main duty.24
Responsibility for research and development2Regularly does research, development, trials, or equipment and system testing as part of the job.12
Freedom to act4Results are defined, but the job holder decides how to achieve them, within broad policy.32
Physical effort2Frequent sitting or standing in a restricted position, or occasional light to moderate effort.7
Mental effort3Frequent concentration on unpredictable work, or occasional prolonged concentration.12
Emotional effort1Rare exposure, or occasional indirect exposure, to distressing circumstances.5
Working conditions2Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.7
Total (Band 6: 396 to 465)441

Responsibility for people reflects day-to-day management of a team of engineers; physical effort reflects some continued on-site work.

Self assessment

Rate what you do regularly now, add a short example as evidence, and plan an action for your most important gaps. Your answers are saved in this browser only.

Rated 0 of 20 skills: 0 meet the expected level, 0 below, 0 above.

Asset and configuration management Expected: Working
Change management Expected: Working
Continual service improvement Expected: Working
Incident management Expected: Working
IT service reporting Expected: Working
Ownership and initiative Expected: Working
Problem management Expected: Working
Service focus Expected: Working
Service management framework knowledge Expected: Awareness
Technical specialism Expected: Working
Technical understanding Expected: Working
Testing Expected: Working
User focus Expected: Working
Understanding health and care services Expected: Working
Information governance and data protection Expected: Working
Identity and access management Expected: Working
Vulnerability management Expected: Working
Clinical risk management Expected: Working
Security operations Expected: Awareness
People management Expected: Working
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