End user computing engineer

End user computing engineers provide, support, and maintain the devices and software that staff use every day, such as laptops, desktops, tablets, mobile phones, printers, and the shared workstations on wards and in clinics. They fix faults on site and remotely, roll out and update devices, and keep them secure and compliant. Their work keeps clinicians and care staff able to see and record patient information at the point of care.

Family: IT operations
UK GDaD PCF role: End user computing engineer (IT operations)
ESCO occupations: ICT technician (ISCO-08 3512)
On GitHub: Role document · Role data

Levels

Band	Role level	UK GDaD PCF level	Civil Service grades	Job evaluation points
4	Associate end user computing engineer	Associate end user computing engineer	EO	275
5	End user computing engineer	End user computing engineer	EO/HEO	354
6	Senior end user computing engineer	Senior end user computing engineer	HEO/SEO	441
7	Lead end user computing engineer	Lead end user computing engineer	SEO/G7	484
8b	Principal end user computing engineer	Principal end user computing engineer	G6	594

In a digital health care organization

Many devices are shared by clinical staff on wards, in clinics, and in emergency departments, often with fast user switching and smartcard or tap-in login.
A broken device in a clinical area can delay care, so engineers prioritize those faults and keep spare devices ready to swap.
Engineers work in clinical areas, so they follow infection prevention and control rules, respect patient privacy and dignity, and fit their work around clinical activity.
Devices hold or display confidential patient information, so they must be encrypted, patched, managed, and securely wiped or destroyed at the end of their life.
Some peripherals support clinical processes or connect to clinical equipment, such as wristband and label printers, barcode scanners, and dictation devices, so changes to them need care and testing.

UK GDaD PCF role description

An end user computing engineer is responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

ESCO occupations and skills

ESCO lists the skills and knowledge that employers usually need (essential) or may need (optional) for each occupation. Use them as a checklist for development conversations.

ICT technician

http://data.europa.eu/esco/occupation/3e7bf729-4442-4b9f-ad5e-83111963795c · ESCO code 3512.4 · ISCO-08 3512 Information and communications technology user support technicians

ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).

Essential skills and knowledge (23)

Skills and competences

Knowledge

Optional skills and knowledge (57)

Skills and competences

Knowledge

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.