Head of performance analysis

Band 8b · Performance analyst · 589 job evaluation points

UK GDaD PCF level: Head of performance analysis

Most often performed at Civil Service grade G7 or G6.

The head of performance analysis leads the performance analysis community, acting as the point of contact between the community and the business.
At this role level, you will:
remove blockers and act as an escalation point for important issues
set the performance analysis strategy with input from lead and senior performance analysts
be responsible for defining a framework for quality assurance within performance analysis
champion performance analysis and performance analysts, working with colleagues across government and other Government Digital and Data communities and analytical professions
manage the organisation’s performance analysis capability through business planning, development and recruitment

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Set the strategy for measuring the performance and benefits of the organisation's digital services.
Define the quality assurance framework for performance analysis and performance reporting.
Advise executive leaders on what performance evidence shows about digital services and patient outcomes.
Work with other analytical professions, such as data analysis and data science, to share methods and data.
Plan the capability of the performance analysis community, including recruitment and development.

Skills

Skill	Expected level	What this level means
Analysis and insightUK GDaD PCF	Practitioner (3)	You can: understand and help teams to apply a range of techniques to analyse data and provide insight be proactive and present compelling findings that inform wider decisions apply innovative approaches to resolve problems
Communicating analysis and insightUK GDaD PCF	Expert (4)	You can: communicate relevant, compelling stories using the most appropriate medium make complex recommendations at a tactical and strategic level
Performance measurementUK GDaD PCF	Expert (4)	You can: oversee the development and consistency of performance measurement frameworks across multiple projects ensure that these frameworks are aligned to business needs and strategy
Quality assurance of data and analysisUK GDaD PCF	Expert (4)	You can: set up tools and systems for effectively assuring data and analysis across multiple teams use appropriate approaches for verifying and validating data and analysis influence senior stakeholders over data and analysis approaches coach and mentor others in assuring data and analysis
Technical understanding (performance analyst)UK GDaD PCF	Expert (4)	You can: identify opportunities to use new digital technologies to enhance analytical capability in alignment with business goals
Understanding analysis across the product life cycleUK GDaD PCF	Expert (4)	You can: develop sustainable support models identify and deal with potential risks across or between all stages of the product life cycle coach others contribute to the assessment of other teams, providing guidance and support as they move through the product life cycle phases lead and champion best practice, and identify improvements to current approaches
User-centred analysisUK GDaD PCF	Expert (4)	You can: give direction on which tools or methods to use bring insight and expertise to how user needs have changed over time and ensure that they're met apply strategic thinking to the problem of how to provide the best service for the end user consider the political strategy and implications of any analyses and insights
Working within constraints (performance analyst)UK GDaD PCF	Expert (4)	You can: influence, challenge and coach others anticipate how constraints might change and know where to challenge or remove constraints demonstrate a very strong knowledge of security and data privacy describe and work within environmental constraints, finding the most appropriate solution for users
Understanding health and care servicesThis reference	Expert (4)	You can: shape organisational strategy using a deep understanding of the health and care system represent the organisation with health and care partners and leaders anticipate how policy and service changes will affect digital services and care
Information governance and data protectionThis reference	Practitioner (3)	You can: lead data protection impact assessments and information sharing agreements advise teams on lawful basis, consent, confidentiality, and retention investigate incidents and recommend improvements
Data quality managementThis reference	Expert (4)	You can: set data quality standards for the organisation and its partners lead data quality improvement programmes
Equality, diversity, and inclusionThis reference	Practitioner (3)	You can: carry out equality impact assessments build inclusive teams and practices
People managementThis reference	Practitioner (3)	You can: line manage a team, setting objectives and running appraisals support wellbeing and manage attendance, performance, and conduct plan the team's development and succession
Budget managementThis reference	Working (2)	You can: track spending against a small budget and raise variances authorise spending within your limit

Typical qualifications and experience

Extensive experience of leading performance analysis across an organisation.

Band 8b outline

Knowledge: Expert knowledge across several disciplines or a large service.
Autonomy: Shapes policy and strategy for a large area.
Scope: Several services or teams, or a principal-level discipline.
Leadership: Manages managers, or is the principal authority in a discipline.
Accountability: Several services, their staff, and their budgets.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	5	Gives highly complex or contentious information needing developed persuasion and negotiation, presents to large groups, or communicates where there are significant barriers to acceptance.	45
Knowledge, training, and experience	7	Highly developed specialist knowledge across the range of the specialism (master's level or equivalent).	196
Analytical and judgemental skills	5	Judgements on highly complex facts or situations needing analysis, interpretation, and comparison of options.	60
Planning and organisational skills	5	Forms long-term strategic plans, with uncertainty and effects across the organisation.	60
Physical skills	2	Skills gained through practice, such as standard keyboard use or driving.	15
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	4	Implements policy and develops policy or services for a service or several areas.	32
Responsibility for financial and physical resources	3	Authorises payments, buys some assets or supplies, monitors or holds a delegated budget, or maintains assets.	21
Responsibility for people	4	Line manages a function or department, designs training programmes as a main duty, or delivers a full range of HR services.	32
Responsibility for information resources	5	Designs and develops major information systems, or runs information systems for several services as the main duty.	34
Responsibility for research and development	2	Regularly does research, development, trials, or equipment and system testing as part of the job.	12
Freedom to act	5	Works within general policies, and in most cases decides how to interpret them.	45
Physical effort	1	Sitting, standing, and walking, with little physical effort.	3
Mental effort	4	Frequent prolonged concentration, or occasional intense concentration.	18
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 8b: 585 to 629)			589