Senior performance analyst

Band 7 · Performance analyst · 480 job evaluation points

UK GDaD PCF level: Senior performance analyst

Most often performed at Civil Service grade SEO or G7.

A senior performance analyst looks to delegate, automate or upskill others in analysis where possible and appropriate, provide leadership within their team and proactively use analysis to improve services.
At this role level, you will:
potentially manage one or more performance analysts
be proficient in a wide range of tools
ensure the team is equipped with the required skills according to the strategy set out by the head of performance analysis
be skilled and experienced at carrying out the day-to-day activities of a performance analyst, including setting up performance measurement frameworks
carry out increasingly complex analysis, working with other teams where necessary
actively contribute to the performance analysis community within your department or organisation, while forging links with other analytical disciplines
As a 'technical specialist senior performance analyst', you would look to develop tools and techniques to aid others in analysis. You would be responsible for the accuracy and quality of data and analysis, and for how data and analysis are used.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Lead performance measurement for a group of services or a major programme, such as digital outpatients or online triage.
Design benefits measures with clinical, finance, and operational leads, and track them through delivery.
Choose and configure analytics tools that meet information governance and security requirements.
Present performance evidence to programme boards and senior leaders.
Coach analysts and may line manage one or more performance analysts.

Skills

Skill	Expected level	What this level means
Analysis and insightUK GDaD PCF	Practitioner (3)	You can: understand and help teams to apply a range of techniques to analyse data and provide insight be proactive and present compelling findings that inform wider decisions apply innovative approaches to resolve problems
Communicating analysis and insightUK GDaD PCF	Practitioner (3)	You can: turn complex data into compelling, clear and actionable stories share data communication skills with the team and across government present analysis and visualisations in clear ways to communicate complex messages communicate negative and positive information to stakeholders give tactical and strategic recommendations
Performance measurementUK GDaD PCF	Practitioner (3)	You can: lead the development of performance measurement frameworks including Key Performance Indicators (KPIs) demonstrate a deep understanding of business goals and can turn these into tangible performance measures
Quality assurance of data and analysisUK GDaD PCF	Practitioner (3)	You can: set up a system to get data ready for use specify how data should be cleansed and prepared bring data together from different sources communicate the limitations of data
Technical understanding (performance analyst)UK GDaD PCF	Practitioner (3)	You can: show a deep understanding of the technical concepts required for the role and understand how they fit into the wider technical landscape understand the limitations of digital technology
Understanding analysis across the product life cycleUK GDaD PCF	Practitioner (3)	You can: apply experience in multiple parts of the product life cycle recognise when to move forward and when to stop recognise the appropriate deliverables and engage the right people to meet them work with other Agile delivery disciplines throughout the product life cycle plan and proactively engage with stakeholders at the appropriate stage of the project identify which tools and techniques should be used at each stage
User-centred analysisUK GDaD PCF	Practitioner (3)	You can: understand the difference between user needs and desires of the user demonstrate experience in meeting user needs across a variety of channels integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing offer recommendations on the best tools and methods to use
Working within constraints (performance analyst)UK GDaD PCF	Practitioner (3)	You can: work with and challenge senior stakeholders prioritise and mitigate constraints and can turn them into an advantage adapt the approach according to constraints demonstrate a good knowledge of security and data privacy
Understanding health and care servicesThis reference	Practitioner (3)	You can: analyse how a service fits into care pathways across organisations work with clinicians, care staff, and patients to shape digital services explain the effect of digital decisions on care, safety, and staff workload
Information governance and data protectionThis reference	Working (2)	You can: apply data protection principles to your work contribute to data protection impact assessments handle information requests and records correctly
Data quality managementThis reference	Practitioner (3)	You can: define data quality rules and measures work with data providers to fix the root causes of poor quality
Pseudonymisation and disclosure controlThis reference	Working (2)	You can: work with pseudonymised data and apply disclosure checks before releasing outputs recognise when linked or detailed data could identify a patient
Equality, diversity, and inclusionThis reference	Working (2)	You can: recognise and challenge behaviour that excludes others consider different needs when you plan your work

Typical qualifications and experience

Substantial experience of performance analysis for digital services, at a level equivalent to a master's degree.

Band 7 outline

Knowledge: Highly developed specialist knowledge, typically to master's level or equivalent experience.
Autonomy: Works to organisational policy; decides how results are achieved; is the expert others consult.
Scope: Several products or services, or a specialist function.
Leadership: Leads a team or a professional practice area.
Accountability: Delivery of a service or specialist function, and its budget if held.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	5	Gives highly complex or contentious information needing developed persuasion and negotiation, presents to large groups, or communicates where there are significant barriers to acceptance.	45
Knowledge, training, and experience	7	Highly developed specialist knowledge across the range of the specialism (master's level or equivalent).	196
Analytical and judgemental skills	4	Judgements on complex facts or situations needing analysis, interpretation, and comparison of options.	42
Planning and organisational skills	3	Plans several complex activities, adjusting plans as needed.	27
Physical skills	3	Developed skills needing speed or accuracy, such as advanced keyboard use.	27
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	3	Implements policies for own area and proposes changes that affect other areas.	21
Responsibility for financial and physical resources	1	Takes personal care of equipment and resources used in own work.	5
Responsibility for people	2	Supervises or coordinates staff day to day, trains others regularly, or gives basic HR advice.	12
Responsibility for information resources	4	Adapts or designs information systems to others' specifications, or runs information systems for a department as the main duty.	24
Responsibility for research and development	2	Regularly does research, development, trials, or equipment and system testing as part of the job.	12
Freedom to act	4	Results are defined, but the job holder decides how to achieve them, within broad policy.	32
Physical effort	1	Sitting, standing, and walking, with little physical effort.	3
Mental effort	4	Frequent prolonged concentration, or occasional intense concentration.	18
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 7: 466 to 539)			480