Performance analyst
Performance analysts measure how well the organisation's digital health services work for patients, service users, clinicians, and care staff. They set up measurement frameworks, collect and analyse usage and outcome data, and help product teams and service leaders understand whether changes improve access, experience, safety, and efficiency.
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- Data
- UK GDaD PCF role
- Performance analyst (Data)
- ESCO occupations
- data analyst (ISCO-08 2511); business intelligence manager (ISCO-08 2421)
- On GitHub
- Role document · Role data
Levels
| Band | Role level | UK GDaD PCF level | Civil Service grades | Job evaluation points |
|---|---|---|---|---|
| 4 | Associate performance analyst | Associate performance analyst | AO/EO | 276 |
| 6 | Performance analyst | Performance analyst | HEO/SEO | 411 |
| 7 | Senior performance analyst | Senior performance analyst | SEO/G7 | 480 |
| 8a | Lead performance analyst | Lead performance analyst | G7 | 551 |
| 8b | Head of performance analysis | Head of performance analysis | G7/G6 | 589 |
In a digital health care organisation
- Success measures go beyond digital take-up, to include effects on care, such as missed appointments, waiting times, safe triage, and staff time released.
- Analytics and tracking on health services can reveal sensitive information, such as which condition a person searched for, so measurement must respect consent, cookie rules, and confidentiality.
- Digital services must not widen health inequalities, so analysts look at take-up and outcomes for groups who are less likely to use digital services.
- Performance data may be reported to boards, commissioners, and regulators, so definitions must be consistent and well documented.
UK GDaD PCF role description
A performance analyst conducts analysis. In this role, you will develop performance measurement frameworks - Key Performance Indicators (KPIs), goals, user needs and benefits - and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes.
ESCO occupations and skills
ESCO lists the skills and knowledge that employers usually need (essential) or may need (optional) for each occupation. Use them as a checklist for development conversations.
data analyst
Data analysts import, inspect, clean, transform, validate, model, or interpret collections of data with regard to the business goals of the company. They ensure that the data sources and repositories provide consistent and reliable data. Data analysts use different algorithms and IT tools as demanded by the situation and the current data. They might prepare reports in the form of visualisations such as graphs, charts, and dashboards.
Essential skills and knowledge (36)
Skills and competences
- analyse big data
- apply statistical analysis techniques
- collect ICT data
- define data quality criteria
- establish data processes
- execute analytical mathematical calculations
- handle data samples
- implement data quality processes
- integrate ICT data
- interpret current data
- manage data
- normalise data
- perform data cleansing
- perform data mining
- use data processing techniques
- use databases
Knowledge
- business analytics
- business intelligence
- data engineering
- data ethics
- data mining
- data models
- data quality assessment
- data science
- data visualisation software
- documentation types
- information categorisation
- information confidentiality
- information extraction
- information structure
- query languages
- resource description framework query language
- statistics
- unstructured data
- visual presentation techniques
Other
Optional skills and knowledge (31)
Skills and competences
- create data models
- deliver visual presentation of data
- gather data for forensic purposes
- make data-driven decisions
- manage cloud data and storage
- manage data collection systems
- manage quantitative data
- report analysis results
- store digital data and systems
- use spreadsheets software
Knowledge
business intelligence manager
Business intelligence managers gain knowledge of the industry, the innovative processes therein, and contrast them with the operations of the company in order to improve them. They focus their analysis in the supply chain processes, warehouses, storage, and sales as to facilitate communication and revenue improvement.
Essential skills and knowledge (33)
Skills and competences
- advise on efficiency improvements
- align efforts towards business development
- analyse the context of an organisation
- apply change management
- create a work atmosphere of continuous improvement
- develop company strategies
- develop revenue generation strategies
- ensure compliance with policies
- gather technical information
- identify undetected organisational needs
- implement strategic planning
- improve business processes
- integrate strategic foundation in daily performance
- interpret business information
- liaise with managers
- make data-driven decisions
- manage business knowledge
- manage project metrics
- monitor company policy
- perform business analysis
- perform data analysis
- provide improvement strategies
- track key performance indicators
Knowledge
Optional skills and knowledge (26)
Skills and competences
- advise on tax policy
- analyse business plans
- analyse production processes for improvement
- analyse supply chain strategies
- deliver business research proposals
- identify suppliers
- implement a management system
- keep updated on innovations in various business fields
- make strategic business decisions
- manage budgets
- monitor customer behaviour
- perform business research
- perform market research
- recommend product improvements
- train employees
- use consulting techniques
Knowledge
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.