Associate performance analyst

Band 4 · Performance analyst · 276 job evaluation points

UK GDaD PCF level: Associate performance analyst

Most often performed at Civil Service grade AO or EO.

An associate performance analyst is an entry-level role requiring numeracy and some experience in analysis or data handling.
At this role level, you will:
have the aptitude to learn to use analytical tools and produce standardised reports and charts
start by working on projects with limited scope under the guidance of performance analysts and more senior role levels, replicating existing analysis and data techniques
progress to greater independence (where appropriate)
have the opportunity to develop an understanding of the wider analytics context, tools and techniques
be responsible for the accuracy and quality of data and analysis, and how they are used
engage with the performance analysis community

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Produce regular reports on how patients and staff use digital services, such as sign-ups, completions, and drop-out points.
Check analytics and tracking data for gaps and errors, and report them to the team.
Follow the organisation's rules on consent and confidentiality when collecting and sharing usage data.
Help product teams answer simple questions about service use.

Skills

Skill	Expected level	What this level means
Analysis and insightUK GDaD PCF	Working (2)	You can: understand and work with colleagues to apply core techniques for analysis and insight present clear insights that colleagues can understand and use
Communicating analysis and insightUK GDaD PCF	Working (2)	You can: choose the appropriate medium to communicate findings shape and share communications relevant to the audience present analysis and visualisations in clear ways to both specialist and non-specialist audiences, with support give tactical recommendations based on your analysis and insight to inform decision making
Performance measurementUK GDaD PCF	Awareness (1)	You can: explain the importance of performance measurement and business objectives
Quality assurance of data and analysisUK GDaD PCF	Awareness (1)	You can: describe some basic data issues and how to check that data and analysis look right explain the concept of data being fit for purpose, and the context of the data describe some methods for preparing data for analysis describe quality assurance processes
Technical understanding (performance analyst)UK GDaD PCF	Awareness (1)	You can: show an awareness of analytical tools and technologies, and can use some of them show an awareness of digital technology, and have an understanding of what it involves and its impact
Understanding analysis across the product life cycleUK GDaD PCF	Awareness (1)	You can: describe the importance of performance measures, their relation to business objectives and how they vary at different stages of the product life cycle
User-centred analysisUK GDaD PCF	Awareness (1)	You can: show an awareness that everything we do is focused on the user of the product or service
Working within constraints (performance analyst)UK GDaD PCF	Awareness (1)	You can: show an awareness of ethical and operational constraints
Understanding health and care servicesThis reference	Awareness (1)	You can: describe the main parts of the health and care system and the services the organisation supports explain why patient safety and confidentiality matter in your work
Information governance and data protectionThis reference	Awareness (1)	You can: follow the organisation's rules for handling personal and health information recognise and report a data breach or near miss
Data quality managementThis reference	Awareness (1)	You can: explain why accurate health data matters for care and planning record data accurately and report errors

Typical qualifications and experience

Good numeracy and some experience of handling or analysing data, or equivalent.

Band 4 outline

Knowledge: Detailed knowledge of the work area, typically from a foundation degree, apprenticeship, or equivalent experience.
Autonomy: Works within guidelines; resolves most day-to-day problems; manager available for advice.
Scope: Own work and a defined service or process.
Leadership: May supervise a small team or coordinate others' work.
Accountability: Delivery of a defined service or process.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	3	Gives routine information needing tact or persuasion, or complex or sensitive information, or straightforward training to groups.	21
Knowledge, training, and experience	4	A range of procedures, mostly non-routine, needing intermediate theory (for example a foundation degree or equivalent experience).	88
Analytical and judgemental skills	3	Judgements on a range of facts or situations needing analysis or comparison of options.	27
Planning and organisational skills	2	Plans straightforward tasks or activities, some ongoing.	15
Physical skills	3	Developed skills needing speed or accuracy, such as advanced keyboard use.	27
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	2	Implements policies for own area and proposes changes to its practices.	12
Responsibility for financial and physical resources	1	Takes personal care of equipment and resources used in own work.	5
Responsibility for people	1	Shows own work routines to new or less experienced colleagues.	5
Responsibility for information resources	4	Adapts or designs information systems to others' specifications, or runs information systems for a department as the main duty.	24
Responsibility for research and development	1	Carries out surveys or audits for own work; occasionally takes part in research or testing.	5
Freedom to act	2	Follows standard procedures and precedent; someone is usually available to ask; work may be checked.	12
Physical effort	2	Frequent sitting or standing in a restricted position, or occasional light to moderate effort.	7
Mental effort	3	Frequent concentration on unpredictable work, or occasional prolonged concentration.	12
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 4: 271 to 325)			276