Incident management

Zitiert aus dem UK GDaD PCF.

Stufen

1. Bewusstsein

You can:

• identify and register incidents, gathering the required information and allocating it to the appropriate channel

2. Anwendung

You can:

• diagnose and prioritise incidents, investigate their causes and find resolutions

3. Erfahren

You can:

• lead the investigation and resolution of incidents

4. Expertise

This skill level is currently not defined.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Nächstliegende Kompetenzen in ESCO

• manage major incidents (enge Eingrenzung)
• use ICT ticketing system (enge Eingrenzung)
• handle incidents (weite Übereinstimmung)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Rollenstufen, die diese Kompetenz erwarten