Uwch reolwr gwasanaethau TG

You can:

• manage configuration items and related information
• manage service compliance and risk

You can:

• lead investigative work into problems and opportunities in existing processes
• lead the collection of information and creation of recommendations for improvements
• absorb large amounts of conflicting information and use it to produce solutions

You can:

• analyse current processes, and identify and implement opportunities to optimise them
• lead and develop a team of experts to deliver service improvements
• help to evaluate and establish requirements for the implementation of changes by setting policy and standards

You can:

• use data analytics skills to make decisions that enhance business performance

You can:

• take accountability for issues that occur and be proactive in searching for potential problems
• achieve excellent user outcomes

You can:

• see the bigger picture by taking groups of services and investigating how to get the best of underlying services

You can:

• show you have an expert certificate in the service management framework qualification

You can:

• negotiate with and influence stakeholders, and manage relationships effectively
• influence decisions, deal with challenging situations and remove blockers
• build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs

You can:

• define strategies and policies, providing guidance to others on working in the strategic context
• evaluate current strategies to ensure business requirements are being met and exceeded where possible

You can:

• understand the core technical concepts related to the role, and apply them with guidance

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

Gallwch:

• dadansoddi sut mae gwasanaeth yn ffitio i lwybrau gofal ar draws sefydliadau
• gweithio gyda chlinigwyr, staff gofal, a chleifion i lunio gwasanaethau digidol
• egluro effaith penderfyniadau digidol ar ofal, diogelwch, a llwyth gwaith staff

Gallwch:

• cymhwyso egwyddorion diogelu data i'ch gwaith
• cyfrannu at asesiadau o'r effaith ar ddiogelu data
• ymdrin â cheisiadau am wybodaeth a chofnodion yn gywir

Gallwch:

• cymryd rhan mewn gweithdai peryglon a chyfrannu at log peryglon
• dilyn y broses rheoli risg glinigol ar gyfer eich gwaith
• darparu tystiolaeth ar gyfer achos diogelwch clinigol, fel canlyniadau profion

Gallwch:

• rhedeg y broses risg ar gyfer cyfarwyddiaeth neu raglen
• asesu risgiau yn erbyn y parodrwydd i dderbyn risg a'u huwchgyfeirio
• adrodd ar risgiau i bwyllgorau

Gallwch:

• goruchwylio gwaith o ddydd i ddydd a rhoi adborth
• cymryd rhan mewn recriwtio a chyfnodau sefydlu
• cynnal sgyrsiau un i un rheolaidd

Gallwch:

• dilyn y rheolau ar gyfer gwario ac archebu
• egluro sut mae eich gwaith yn cael ei ariannu