role	role_level	band	skill	skill_source	pcf_reference	esco_reference	expected_level	expected_level_number	expected_level_description	self_rating	manager_rating	gap	evidence	development_action
IT service manager	Senior IT service manager	7	Asset and configuration management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/9d2e926f-53d9-41f5-98f3-19dfaa687f3f; http://data.europa.eu/esco/skill/ccb2e5f2-4279-48fd-9d85-a1db42ff1e13; http://data.europa.eu/esco/skill/ab6265f2-a9bf-49e8-a9a5-67cbab4de38b	practitioner	3	You can: - manage configuration items and related information - manage service compliance and risk					
IT service manager	Senior IT service manager	7	Business analysis (IT operations)	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/27ed854c-15b8-4ba2-90e9-ae888a219703; http://data.europa.eu/esco/skill/b04f377b-ee80-4b38-aca1-19d266a23b17; http://data.europa.eu/esco/skill/633a3637-2c6b-40ae-ac38-289eb2a62aa6	practitioner	3	You can: - lead investigative work into problems and opportunities in existing processes - lead the collection of information and creation of recommendations for improvements - absorb large amounts of conflicting information and use it to produce solutions					
IT service manager	Senior IT service manager	7	Continual service improvement	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/9d59f4e5-20a5-428e-b8b3-645043500457; http://data.europa.eu/esco/skill/0550431f-9c8b-4204-9c45-59bc5feacf06; http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd	practitioner	3	You can: - analyse current processes, and identify and implement opportunities to optimise them - lead and develop a team of experts to deliver service improvements - help to evaluate and establish requirements for the implementation of changes by setting policy and standards					
IT service manager	Senior IT service manager	7	IT service reporting	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40; http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd	practitioner	3	You can: - use data analytics skills to make decisions that enhance business performance					
IT service manager	Senior IT service manager	7	Ownership and initiative	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/001115fb-569f-4ee6-8381-c6807ef2527f; http://data.europa.eu/esco/skill/e186976a-64f0-4052-a25b-297d19e1d0ec	practitioner	3	You can: - take accountability for issues that occur and be proactive in searching for potential problems - achieve excellent user outcomes					
IT service manager	Senior IT service manager	7	Service focus	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575; http://data.europa.eu/esco/skill/1d86f05e-e9cc-40ce-99d8-2b21cc71b16b	practitioner	3	You can: - see the bigger picture by taking groups of services and investigating how to get the best of underlying services					
IT service manager	Senior IT service manager	7	Service management framework knowledge	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/d12e9d68-84c5-444e-aa98-d36533bf03f6; http://data.europa.eu/esco/skill/fafe0b9d-dbd9-46bd-b770-26299539ce66	practitioner	3	You can: - show you have an expert certificate in the service management framework qualification					
IT service manager	Senior IT service manager	7	Stakeholder relationship management (IT operations)	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/1af2db15-2af9-44dd-9639-bf1fc69d4c34; http://data.europa.eu/esco/skill/477173ca-5fc2-406b-9122-95d92811f284	practitioner	3	You can: - negotiate with and influence stakeholders, and manage relationships effectively - influence decisions, deal with challenging situations and remove blockers - build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs					
IT service manager	Senior IT service manager	7	Strategic thinking	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/6c870993-9341-438b-91c0-c7fe4f96d8f5; http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2	practitioner	3	You can: - define strategies and policies, providing guidance to others on working in the strategic context - evaluate current strategies to ensure business requirements are being met and exceeded where possible					
IT service manager	Senior IT service manager	7	Technical understanding	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/d0c6d77e-cb25-4770-bf77-2073fc5f7523; http://data.europa.eu/esco/skill/cbe2c304-1e7d-489a-97d9-a7d3e37a9db6	working	2	You can: - understand the core technical concepts related to the role, and apply them with guidance					
IT service manager	Senior IT service manager	7	User focus	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54; http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d	practitioner	3	You can: - collaborate with user researchers and can represent users internally - explain the difference between user needs and the desires of the user - champion user research to focus on all users - prioritise and define approaches to understand the user story, guiding others in doing so - offer recommendations on the best tools and methods to use					
IT service manager	Senior IT service manager	7	Understanding health and care services	this reference		http://data.europa.eu/esco/skill/9b63d92b-5a3a-46b0-b2ba-c98b39ea5aaf; http://data.europa.eu/esco/skill/6c252ea9-e7df-4f82-8035-7d7ee742ff0e	practitioner	3	You can: - analyse how a service fits into care pathways across organisations - work with clinicians, care staff, and patients to shape digital services - explain the effect of digital decisions on care, safety, and staff workload 					
IT service manager	Senior IT service manager	7	Information governance and data protection	this reference		http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5; http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec; http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b	working	2	You can: - apply data protection principles to your work - contribute to data protection impact assessments - handle information requests and records correctly 					
IT service manager	Senior IT service manager	7	Clinical risk management	this reference		http://data.europa.eu/esco/skill/47d491a9-f7c0-4b13-a10f-983d3aa0113e; http://data.europa.eu/esco/skill/4913d0c0-133a-4c46-aac3-f5d4989a982e	working	2	You can: - take part in hazard workshops and contribute to a hazard log - follow the clinical risk management process for your work - provide evidence for a clinical safety case, such as test results 					
IT service manager	Senior IT service manager	7	Organisational risk management	this reference		http://data.europa.eu/esco/skill/6eff134b-e34f-4d6e-a6e8-5e47cf2228d0; http://data.europa.eu/esco/skill/00920055-eb50-4cb8-a23d-3deedbf3753e; http://data.europa.eu/esco/skill/96550830-539b-4746-96aa-92aa4959945d	practitioner	3	You can: - run the risk process for a directorate or programme - assess risks against the risk appetite and escalate them - report on risks to committees 					
IT service manager	Senior IT service manager	7	People management	this reference		http://data.europa.eu/esco/skill/339ac029-066a-4985-9f9d-b3d7c8fea0bb; http://data.europa.eu/esco/skill/add39442-b8ca-4412-8156-391db53b0c5d	working	2	You can: - supervise day-to-day work and give feedback - take part in recruitment and induction - hold regular one-to-one conversations 					
IT service manager	Senior IT service manager	7	Budget management	this reference		http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea; http://data.europa.eu/esco/skill/74688c5d-2af1-4f7a-9d1c-00e808eaa1e6	awareness	1	You can: - follow the rules for spending and ordering - explain how your work is funded