Pennaeth rheoli gwasanaethau TG

You can:

• manage configuration management for the organisation, ensuring value for the business and adherence to company policies
• ensure that changes to assets are recorded and controlled appropriately
• advocate organisational commitment to asset control

You can:

• lead investigative work into problems and opportunities in existing processes
• lead the collection of information and creation of recommendations for improvements
• absorb large amounts of conflicting information and use it to produce solutions

You can:

• analyse current processes, and identify and implement opportunities to optimise them
• lead and develop a team of experts to deliver service improvements
• help to evaluate and establish requirements for the implementation of changes by setting policy and standards

You can:

• use data analytics skills to make decisions that enhance business performance

You can:

• take accountability for issues that occur and be proactive in searching for potential problems
• achieve excellent user outcomes

You can:

• show you have an expert certificate in the service management framework qualification
• demonstrate an industry understanding of how to implement the framework into numerous environments

You can:

• manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured
• direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented
• act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team
• influence important senior stakeholders and arbitrate when blockers are escalated
• facilitate discussions across high risk and complex areas or projects under constrained timelines

You can:

• lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met

You can:

• show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

Gallwch:

• dadansoddi sut mae gwasanaeth yn ffitio i lwybrau gofal ar draws sefydliadau
• gweithio gyda chlinigwyr, staff gofal, a chleifion i lunio gwasanaethau digidol
• egluro effaith penderfyniadau digidol ar ofal, diogelwch, a llwyth gwaith staff

Gallwch:

• arwain asesiadau o'r effaith ar ddiogelu data a chytundebau rhannu gwybodaeth
• cynghori timau ar sail gyfreithlon, cydsyniad, cyfrinachedd, a chadw
• ymchwilio i ddigwyddiadau ac argymell gwelliannau

Gallwch:

• cymryd rhan mewn gweithdai peryglon a chyfrannu at log peryglon
• dilyn y broses rheoli risg glinigol ar gyfer eich gwaith
• darparu tystiolaeth ar gyfer achos diogelwch clinigol, fel canlyniadau profion

Gallwch:

• rhedeg y broses risg ar gyfer cyfarwyddiaeth neu raglen
• asesu risgiau yn erbyn y parodrwydd i dderbyn risg a'u huwchgyfeirio
• adrodd ar risgiau i bwyllgorau

Gallwch:

• rheoli tîm yn llinell, gan osod amcanion a chynnal arfarniadau
• cefnogi llesiant a rheoli presenoldeb, perfformiad, ac ymddygiad
• cynllunio datblygiad y tîm a chynllunio olyniaeth

Gallwch:

• dal a rheoli cyllideb, gan ragweld ac egluro amrywiannau
• llunio achos busnes gyda chostau a buddion