Pennaeth desg gwasanaeth

You can:

• track, log and correct information to protect assets and components

You can:

• analyse current processes, and identify and implement opportunities to optimise them
• lead and develop a team of experts to deliver service improvements
• help to evaluate and establish requirements for the implementation of changes by setting policy and standards

You can:

• translate lessons learnt into continual service improvement
• oversee the full range of customer service functions, including reviewing customer service satisfaction
• investigate which processes can be automated and the ways to automate them

You can:

• use prediction methodologies to produce and maintain a holistic view of important trends across multiple processes.

You can:

• take accountability for issues that occur and be proactive in searching for potential problems
• achieve excellent user outcomes

You can:

• ensure that the right actions are taken to investigate, resolve and anticipate problems
• co-ordinate the team to investigate problems, implement solutions and take preventive measures

You can:

• see the bigger picture by taking groups of services and investigating how to get the best of underlying services

You can:

• show you have a Level 3 service management framework qualification
• demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)

You can:

• understand the core technical concepts related to the role, and apply them with guidance

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

Gallwch:

• dadansoddi sut mae gwasanaeth yn ffitio i lwybrau gofal ar draws sefydliadau
• gweithio gyda chlinigwyr, staff gofal, a chleifion i lunio gwasanaethau digidol
• egluro effaith penderfyniadau digidol ar ofal, diogelwch, a llwyth gwaith staff

Gallwch:

• arwain asesiadau o'r effaith ar ddiogelu data a chytundebau rhannu gwybodaeth
• cynghori timau ar sail gyfreithlon, cydsyniad, cyfrinachedd, a chadw
• ymchwilio i ddigwyddiadau ac argymell gwelliannau

Gallwch:

• dylunio a rhedeg gwasanaethau hunaniaeth a mynediad
• adolygu mynediad yn rheolaidd a thrwsio problemau

Gallwch:

• monitro rhybuddion a'u brysbennu gan ddefnyddio llyfrau rhedeg
• casglu tystiolaeth ac uwchgyfeirio digwyddiadau
• mireinio rheolau canfod syml dan arweiniad

Gallwch:

• cymryd rhan mewn gweithdai peryglon a chyfrannu at log peryglon
• dilyn y broses rheoli risg glinigol ar gyfer eich gwaith
• darparu tystiolaeth ar gyfer achos diogelwch clinigol, fel canlyniadau profion

Gallwch:

• rheoli tîm yn llinell, gan osod amcanion a chynnal arfarniadau
• cefnogi llesiant a rheoli presenoldeb, perfformiad, ac ymddygiad
• cynllunio datblygiad y tîm a chynllunio olyniaeth

Gallwch:

• olrhain gwariant yn erbyn cyllideb fach a thynnu sylw at amrywiannau
• awdurdodi gwariant o fewn eich terfyn