Incident management

مقتبسة من UK GDaD PCF.

المستويات

1. إلمام

You can:

• identify and register incidents, gathering the required information and allocating it to the appropriate channel

2. ممارسة

You can:

• diagnose and prioritise incidents, investigate their causes and find resolutions

3. تمكّن

You can:

• lead the investigation and resolution of incidents

4. خبرة

This skill level is currently not defined.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

أقرب مهارات ESCO

• manage major incidents (تطابق أضيق)
• use ICT ticketing system (تطابق أضيق)
• handle incidents (تطابق أوسع)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

مستويات الأدوار التي تتوقع هذه المهارة