问题分析员

You can:

• track, log and correct information to protect assets and components

You can:

• manage service components to ensure they meet business needs and key performance indicators (KPIs)

You can:

• implement change requests
• apply change control procedures under supervision

You can:

• contribute to the work of others
• motivate and empower teams
• create the right environment for teams to work in, and can identify the best team makeup depending on the situation
• recognise and deal with issues

You can:

• identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions

You can:

• explain the basic principles of IT standard continuity management processes and procedures

You can:

• diagnose and prioritise incidents, investigate their causes and find resolutions

You can:

• own an issue until a new owner has been found or the problem has been mitigated or resolved

You can:

• initiate and monitor actions to investigate patterns and trends to resolve problems
• effectively consult specialists where required
• determine the appropriate resolution and assist with its implementation
• determine preventative measures

You can:

• take inputs and establish coherent frameworks that work

You can:

• show you have a Level 3 service management framework qualification

You can:

• show an awareness of the relevant subject matter and a high level understanding of what it involves

You can:

• identify and engage with users or stakeholders to collate user needs evidence
• understand and define research that fits user needs
• use quantitative and qualitative data about users to turn user focus into outcomes

您可以：

• 解释您的工作所支持的临床和照护工作流程
• 与临床和照护同事正确使用常见的医疗卫生术语
• 识别某项变更何时可能影响患者照护并提出来

您可以：

• 在工作中应用数据保护原则
• 为数据保护影响评估作出贡献
• 正确处理信息请求和记录

您可以：

• 解释医疗信息系统可能如何伤害患者，例如通过错误、缺失或延迟的信息
• 通过正确途径报告可能的临床安全问题