问题经理
问题经理找出并修复事件的根本原因，使故障不再发生。他们分析事件数据，开展根本原因调查，记录已知错误和变通办法，并与技术团队和供应商一起跟踪修复。在医疗卫生领域，临床系统中反复出现的故障会浪费临床时间、削弱信任，并可能造成患者安全风险，因此消除这些故障很重要。
本文由人工智能助手从英文翻译而来，尚未经过母语人士审校。引自英国政府数字与数据专业能力框架（UK GDaD PCF）和 ESCO 的内容保留英文原文。
- 职族
- IT 运维
- UK GDaD PCF 角色
- Problem manager (IT operations)
- ESCO 职业
- ICT operations manager (ISCO-08 1330)
级别
| 职级 | 角色级别 | UK GDaD PCF 级别 | 英国公务员职等 | 岗位评估分数 |
|---|---|---|---|---|
| 5 | 问题分析员 | Problem analyst | EO/HEO | 358 |
| 6 | 问题经理 | Problem manager | HEO/SEO | 428 |
在数字医疗卫生组织中
- 登录缓慢或病房打印失败等反复出现的小故障累积起来会损失临床时间，因此问题经理既关注重大故障，也寻找规律。
- 一些问题会造成临床安全危害，例如检查结果未送达正确的临床医生，这些问题要与临床安全官一起评估。
- 根本原因调查通常涉及临床系统供应商，并通过合同和服务水平加以管理。
- 临床系统的变通办法必须安全，并向临床人员清楚地解释。
UK GDaD PCF 角色描述
Problem managers aim to resolve and control the root causes of incidents caused by errors within the IT infrastructure. In this role, you will be expected to work to prevent the recurrence of these incidents.
ESCO 职业与技能
ESCO 列出了雇主对每种职业通常需要（必备）或可能需要（可选）的技能和知识。可将其用作发展谈话的检查清单。
ICT operations manager
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
必备技能和知识（18）
技能与能力
- attend to ICT systems quality
- define technology strategy
- design process
- develop ICT workflow
- improve business processes
- maintain relationship with suppliers
- manage budgets
- manage changes in ICT system
- manage staff
- oversee quality control
- perform project management
- track key performance indicators
- train employees
- use ICT ticketing system
- use different communication channels
知识
可选技能和知识（23）
技能与能力
- apply organisational techniques
- comply with legal regulations
- coordinate technological activities
- develop information standards
- implement ICT risk management
- implement ICT security policies
- implement a virtual private network
- manage contracts
- perform procurement processes
- provide cost benefit analysis reports
- recruit employees
知识
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.