配置分析员

You can:

• maintain secure configuration and accurate information
• control IT assets in one or more areas
• verify the location and state of IT assets

You can:

• explain availability and capacity management processes

You can:

• implement change requests
• apply change control procedures under supervision

You can:

• contribute to the work of others
• motivate and empower teams
• create the right environment for teams to work in, and can identify the best team makeup depending on the situation
• recognise and deal with issues

You can:

• show an awareness of developing process efficiency and common ways in which processes are optimised
• support specific activities to improve development processes
• spot or identify obvious deficiencies

You can:

• explain the basic principles of IT standard continuity management processes and procedures

You can:

• identify and register incidents, gathering the required information and allocating it to the appropriate channel

You can:

• show an awareness of problem resolution processes
• pass problems on to your team

You can:

• investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational
• contribute to the implementation of remedies and preventative measures

You can:

• show an awareness of different products and services

You can:

• show you have a Level 3 service management framework qualification

You can:

• show an awareness of the relevant subject matter and a high level understanding of what it involves

You can:

• show an awareness or understanding of user experience analysis and its principles
• explain the purpose of user stories and the focus on user needs

您可以：

• 描述医疗卫生和照护体系的主要组成部分以及组织所支持的服务
• 解释为什么患者安全和保密在您的工作中很重要

您可以：

• 遵循组织处理个人信息和健康信息的规则
• 识别并报告数据泄露或未遂事件

您可以：

• 解释医疗信息系统可能如何伤害患者，例如通过错误、缺失或延迟的信息
• 通过正确途径报告可能的临床安全问题