Meneja mwandamizi wa huduma za TEHAMA

Daraja la 7 · Meneja wa huduma za TEHAMA · Alama 484 za tathmini ya kazi

Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.

Kiwango cha UK GDaD PCF: Senior IT service manager

Mara nyingi hufanywa katika daraja la Utumishi wa Umma SEO au G7.

A senior IT service manager is responsible for service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Wajibu

Kuongoza usimamizi wa huduma katika majukwaa na njia kadhaa, na kuboresha ukomavu wa michakato ya usimamizi wa huduma.
Kukubaliana viwango vya huduma na masharti ya mikataba na wasambazaji wakuu wa mifumo ya kitabibu, na kuwawajibisha.
Kuwasilisha utendaji wa huduma na hatari kwa viongozi waandamizi wa kitabibu na wa kiutendaji.
Kuongoza mapitio ya huduma baada ya matukio makubwa, na kufuatilia hatua za uboreshaji hadi zikamilike.
Kuoanisha mipango ya mwendelezo ya TEHAMA na mipango ya mwendelezo wa biashara ya kitabibu, akifanya kazi na viongozi wa mipango ya dharura na wa kitabibu.
Kuongoza na kuendeleza mameneja wa huduma za TEHAMA.

Ujuzi

Ujuzi	Kiwango kinachotarajiwa	Kiwango hiki kinamaanisha nini
Asset and configuration managementUK GDaD PCF	Mtaalamu (3)	You can: manage configuration items and related information manage service compliance and risk
Business analysis (IT operations)UK GDaD PCF	Mtaalamu (3)	You can: lead investigative work into problems and opportunities in existing processes lead the collection of information and creation of recommendations for improvements absorb large amounts of conflicting information and use it to produce solutions
Continual service improvementUK GDaD PCF	Mtaalamu (3)	You can: analyse current processes, and identify and implement opportunities to optimise them lead and develop a team of experts to deliver service improvements help to evaluate and establish requirements for the implementation of changes by setting policy and standards
IT service reportingUK GDaD PCF	Mtaalamu (3)	You can: use data analytics skills to make decisions that enhance business performance
Ownership and initiativeUK GDaD PCF	Mtaalamu (3)	You can: take accountability for issues that occur and be proactive in searching for potential problems achieve excellent user outcomes
Service focusUK GDaD PCF	Mtaalamu (3)	You can: see the bigger picture by taking groups of services and investigating how to get the best of underlying services
Service management framework knowledgeUK GDaD PCF	Mtaalamu (3)	You can: show you have an expert certificate in the service management framework qualification
Stakeholder relationship management (IT operations)UK GDaD PCF	Mtaalamu (3)	You can: negotiate with and influence stakeholders, and manage relationships effectively influence decisions, deal with challenging situations and remove blockers build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs
Strategic thinkingUK GDaD PCF	Mtaalamu (3)	You can: define strategies and policies, providing guidance to others on working in the strategic context evaluate current strategies to ensure business requirements are being met and exceeded where possible
Technical understandingUK GDaD PCF	Utendaji (2)	You can: understand the core technical concepts related to the role, and apply them with guidance
User focusUK GDaD PCF	Mtaalamu (3)	You can: collaborate with user researchers and can represent users internally explain the difference between user needs and the desires of the user champion user research to focus on all users prioritise and define approaches to understand the user story, guiding others in doing so offer recommendations on the best tools and methods to use
Kuelewa huduma za afya na matunzoMarejeleo haya	Mtaalamu (3)	Unaweza: kuchambua jinsi huduma inavyolingana na njia za matunzo katika taasisi mbalimbali kufanya kazi na madaktari, wafanyakazi wa matunzo na wagonjwa kuunda huduma za kidijitali kueleza athari za maamuzi ya kidijitali kwa matunzo, usalama na mzigo wa kazi wa wafanyakazi
Usimamizi wa taarifa na ulinzi wa dataMarejeleo haya	Utendaji (2)	Unaweza: kutumia kanuni za ulinzi wa data kwenye kazi yako kuchangia tathmini za athari za ulinzi wa data kushughulikia maombi ya taarifa na kumbukumbu kwa usahihi
Usimamizi wa hatari za kitabibuMarejeleo haya	Utendaji (2)	Unaweza: kushiriki katika warsha za hatari na kuchangia kumbukumbu ya hatari kufuata mchakato wa usimamizi wa hatari za kitabibu kwa kazi yako kutoa ushahidi kwa hoja ya usalama wa kitabibu, kama vile matokeo ya majaribio
Usimamizi wa hatari za taasisiMarejeleo haya	Mtaalamu (3)	Unaweza: kuendesha mchakato wa hatari kwa kurugenzi au programu kutathmini hatari dhidi ya kiwango cha kukubali hatari na kuzipeleka juu kuripoti hatari kwa kamati
Usimamizi wa watuMarejeleo haya	Utendaji (2)	Unaweza: kusimamia kazi za kila siku na kutoa maoni kushiriki katika uajiri na utambulisho wa wafanyakazi wapya kufanya mazungumzo ya mara kwa mara ya mmoja kwa mmoja
Usimamizi wa bajetiMarejeleo haya	Uelewa (1)	Unaweza: kufuata kanuni za matumizi na kuagiza kueleza jinsi kazi yako inavyofadhiliwa

Sifa na uzoefu wa kawaida

Uzoefu mkubwa wa usimamizi wa huduma za TEHAMA katika huduma kadhaa.
Sifa ya juu ya usimamizi wa huduma za TEHAMA, au uzoefu unaolingana.

Muhtasari wa Daraja la 7

Maarifa: Ujuzi maalumu uliokuzwa sana, kwa kawaida hadi kiwango cha shahada ya uzamili au uzoefu unaolingana.
Uhuru wa kutenda: Hufanya kazi kwa sera ya taasisi; huamua jinsi matokeo yanavyofikiwa; ndiye mtaalamu wanayemshauriana naye wengine.
Wigo: Bidhaa au huduma kadhaa, au kitengo maalumu.
Uongozi: Huongoza timu au eneo la mazoezi ya kitaaluma.
Uwajibikaji: Utoaji wa huduma au kitengo maalumu, na bajeti yake ikiwa anaisimamia.

Tathmini ya kazi (ya kielelezo)

Kigezo	Kiwango	Muhtasari wa kiwango	Alama
Ujuzi wa mawasiliano na kujenga mahusiano	5	Hutoa taarifa tata sana au zenye utata zinazohitaji ujuzi uliokuzwa wa ushawishi na majadiliano, hutoa mawasilisho kwa makundi makubwa, au huwasiliana palipo na vikwazo vikubwa vya ukubalifu.	45
Maarifa, mafunzo na uzoefu	6	Maarifa maalumu katika upana wa fani hiyo (kiwango cha stashahada ya uzamili au kinacholingana).	156
Ujuzi wa uchambuzi na uamuzi	4	Hufanya maamuzi kuhusu ukweli au hali tata zinazohitaji uchambuzi, ufasiri na ulinganisho wa chaguzi.	42
Ujuzi wa kupanga na kuratibu	4	Hupanga shughuli au mikakati tata ya aina nyingi, akiirekebisha inapohitajika.	42
Ujuzi wa kimwili	3	Ujuzi uliokuzwa unaohitaji kasi au usahihi, kama vile matumizi ya hali ya juu ya kibodi.	27
Wajibu wa huduma kwa wagonjwa na wateja	1	Huwasaidia wagonjwa, wateja au ndugu wakati wa mawasiliano ya bahati.	4
Wajibu wa sera na uendelezaji wa huduma	3	Hutekeleza sera za eneo lake na kupendekeza mabadiliko yanayoathiri maeneo mengine.	21
Wajibu wa rasilimali za fedha na mali	3	Huidhinisha malipo, hununua baadhi ya mali au vifaa, hufuatilia au husimamia bajeti iliyokabidhiwa, au hutunza mali.	21
Wajibu kwa watu	3	Husimamia kundi la wafanyakazi kila siku, hufundisha mafunzo ya msingi au maalumu, au hutoa ushauri wa msingi wa rasilimali watu.	21
Wajibu wa rasilimali za taarifa	5	Hubuni na kuendeleza mifumo mikubwa ya taarifa, au huendesha mifumo ya taarifa ya huduma kadhaa kama jukumu kuu.	34
Wajibu wa utafiti na maendeleo	2	Mara kwa mara hufanya utafiti, maendeleo, majaribio ya kitaalamu, au majaribio ya vifaa na mifumo kama sehemu ya kazi.	12
Uhuru wa kutenda	4	Matokeo yamebainishwa, lakini mwenye nafasi huamua jinsi ya kuyafikia, ndani ya sera pana.	32
Juhudi za kimwili	1	Kukaa, kusimama na kutembea, kwa juhudi ndogo ya kimwili.	3
Juhudi za kiakili	3	Umakini wa mara kwa mara kwenye kazi isiyotabirika, au umakini wa muda mrefu mara chache.	12
Juhudi za kihisia	1	Kukumbana mara chache, au kukumbana kwa njia isiyo ya moja kwa moja mara chache, na hali zenye kusikitisha.	5
Mazingira ya kazi	2	Mazingira yasiyopendeza mara chache, safari za mara kwa mara au kazi za nje, au matumizi ya skrini karibu bila kikomo siku nyingi.	7
Jumla (Daraja la 7: 466 hadi 539)			484