IT service reporting

IT service reporting involves analysing data to understand how an IT product or service has performed against the Key Performance Indicators (KPIs).

Imenukuliwa kutoka UK GDaD PCF.

Viwango

1. Uelewa: You can:

collate data from data repositories and provide basic reporting
explain what a Key Performance Indicator (KPI) is and why it is important
2. Utendaji: You can:

produce relevant reports in an appropriate format and agreed timeframe
work with stakeholders to discuss any changes in the reporting processes
interpret a data set and communicate this to others
3. Mtaalamu: You can:

use data analytics skills to make decisions that enhance business performance
4. Bingwa: You can:

use prediction methodologies to produce and maintain a holistic view of important trends across multiple processes.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Ujuzi wa karibu zaidi wa ESCO

track key performance indicators (ulinganifu wa karibu)
monitor system performance (ulinganifu mwembamba)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Ngazi za majukumu zinazotarajia ujuzi huu

Ngazi ya jukumu	Jukumu	Daraja	Kiwango kinachotarajiwa
Mchambuzi wa dawati la huduma	Mchambuzi wa dawati la huduma	3	Utendaji
Mchambuzi wa kiufundi wa dawati la huduma	Mchambuzi wa dawati la huduma	4	Utendaji
Mchambuzi mwandamizi wa dawati la huduma	Mchambuzi wa dawati la huduma	5	Utendaji
Meneja wa dawati la huduma	Mchambuzi wa dawati la huduma	6	Mtaalamu
Mkuu wa dawati la huduma	Mchambuzi wa dawati la huduma	7	Bingwa
Mchambuzi wa huduma za TEHAMA	Meneja wa huduma za TEHAMA	4	Utendaji
Meneja wa huduma za TEHAMA	Meneja wa huduma za TEHAMA	6	Utendaji
Meneja mwandamizi wa huduma za TEHAMA	Meneja wa huduma za TEHAMA	7	Mtaalamu
Mkuu wa usimamizi wa huduma za TEHAMA	Meneja wa huduma za TEHAMA	8b	Mtaalamu
Mhandisi msaidizi wa kompyuta za watumiaji wa mwisho	Mhandisi wa kompyuta za watumiaji wa mwisho	4	Uelewa
Mhandisi wa kompyuta za watumiaji wa mwisho	Mhandisi wa kompyuta za watumiaji wa mwisho	5	Uelewa
Mhandisi mwandamizi wa kompyuta za watumiaji wa mwisho	Mhandisi wa kompyuta za watumiaji wa mwisho	6	Utendaji
Mhandisi kiongozi wa kompyuta za watumiaji wa mwisho	Mhandisi wa kompyuta za watumiaji wa mwisho	7	Utendaji
Mhandisi mkuu wa kompyuta za watumiaji wa mwisho	Mhandisi wa kompyuta za watumiaji wa mwisho	8b	Mtaalamu