Meneja wa huduma za TEHAMA
Mameneja wa huduma za TEHAMA huhakikisha huduma za kidijitali za taasisi zinatolewa kwa viwango vilivyokubaliwa na zinaendelea kuboreka. Hufafanua viwango vya huduma, husimamia katalogi ya huduma, huripoti utendaji, na kuratibu timu na wasambazaji wanaoendesha kila huduma. Katika huduma za afya, hugeuza yale huduma za kitabibu zinayohitaji, kama vile upatikanaji saa nzima, kuwa malengo ya huduma na mipango ya msaada.
Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.
- Familia
- Uendeshaji wa TEHAMA
- Jukumu la UK GDaD PCF
- IT service manager (IT operations)
- Taaluma za ESCO
- ICT operations manager (ISCO-08 1330)
- Kwenye GitHub
- Hati ya jukumu · Data za jukumu
Ngazi
| Daraja | Ngazi ya jukumu | Kiwango cha UK GDaD PCF | Madaraja ya Utumishi wa Umma | Alama za tathmini ya kazi |
|---|---|---|---|---|
| 4 | Mchambuzi wa huduma za TEHAMA | IT service analyst | AO/EO | 275 |
| 6 | Meneja wa huduma za TEHAMA | IT service manager | HEO/SEO | 428 |
| 7 | Meneja mwandamizi wa huduma za TEHAMA | Senior IT service manager | SEO/G7 | 484 |
| 8b | Mkuu wa usimamizi wa huduma za TEHAMA | Head of IT service management | G7/G6 | 594 |
Katika taasisi ya huduma za afya za kidijitali
- Viwango vya huduma kwa mifumo ya kitabibu vinaakisi hatari ya kitabibu, hivyo malengo ya rekodi ya mgonjwa ya kielektroniki au uandikaji wa dawa hutofautiana na yale ya mfumo wa kampuni.
- Huduma mara nyingi hutolewa na mchanganyiko wa timu za ndani, wasambazaji na huduma zinazoshirikiwa na taasisi washirika, hivyo mameneja wa huduma huratibu kuvuka mipaka ya taasisi.
- Mwendelezo wa biashara wa kitabibu hutegemea TEHAMA, hivyo mameneja wa huduma hufanya kazi na viongozi wa kitabibu na wa mipango ya dharura kuhusu mipango ya wakati wa mfumo kutopatikana na mwendelezo.
- Wafanyakazi wa kitabibu wana muda mdogo wa kuripoti matatizo, hivyo mameneja wa huduma hutumia ufuatiliaji, data za dawati la huduma na maoni ya kitabibu kugundua masuala mapema.
Maelezo ya jukumu la UK GDaD PCF
IT service managers are responsible for managing the service delivery of information and communications technology (ICT) services, and working with teams from IT service operations.
Taaluma na ujuzi wa ESCO
ESCO huorodhesha ujuzi na maarifa ambayo waajiri kwa kawaida huhitaji (muhimu) au wanaweza kuhitaji (hiari) kwa kila taaluma. Yatumie kama orodha ya ukaguzi kwa mazungumzo ya maendeleo.
ICT operations manager
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Ujuzi na maarifa ya Muhimu (18)
Ujuzi na umahiri
- attend to ICT systems quality
- define technology strategy
- design process
- develop ICT workflow
- improve business processes
- maintain relationship with suppliers
- manage budgets
- manage changes in ICT system
- manage staff
- oversee quality control
- perform project management
- track key performance indicators
- train employees
- use ICT ticketing system
- use different communication channels
Maarifa
Ujuzi na maarifa ya Hiari (23)
Ujuzi na umahiri
- apply organisational techniques
- comply with legal regulations
- coordinate technological activities
- develop information standards
- implement ICT risk management
- implement ICT security policies
- implement a virtual private network
- manage contracts
- perform procurement processes
- provide cost benefit analysis reports
- recruit employees
Maarifa
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.