Associate infrastructure engineer

Band 4 · Infrastructure engineer · 275 job evaluation points

UK GDaD PCF level: Associate infrastructure engineer

Most often performed at Civil Service grade EO.

As a trainee, you will work in an established team and support infrastructure engineers in their daily work, under their direction.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Support infrastructure engineers with routine tasks, such as server builds, backup checks, and network changes.
Monitor infrastructure and report alerts and faults to the right team.
Follow change, security, and information governance procedures in all work.
Record configuration and asset details accurately.
Work towards an infrastructure apprenticeship or equivalent qualification.

Skills

Skill	Expected level	What this level means
Information securityUK GDaD PCF	Awareness (1)	You can: explain information security and the security controls available to protect solutions and services
IT infrastructureUK GDaD PCF	Awareness (1)	You can: support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software and open source packages and solutions support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)
Modern development standardsUK GDaD PCF	Awareness (1)	You can: explain the importance of using modern development standards
Ownership and initiativeUK GDaD PCF	Awareness (1)	You can: show an awareness of problem resolution processes pass problems on to your team
Problem managementUK GDaD PCF	Awareness (1)	You can: investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational contribute to the implementation of remedies and preventative measures
Systems designUK GDaD PCF	Awareness (1)	You can: assist as part of a team in the design of components of larger systems
Systems integrationUK GDaD PCF	Awareness (1)	You can: explain the process and principles of integrating systems. describe challenges of designing, building and testing interfaces between systems
Technical understandingUK GDaD PCF	Awareness (1)	You can: show an awareness of the relevant subject matter and a high level understanding of what it involves
Troubleshooting and problem resolutionUK GDaD PCF	Awareness (1)	You can: show an awareness of different technology capabilities demonstrate basic troubleshooting capability
Understanding health and care servicesThis reference	Awareness (1)	You can: describe the main parts of the health and care system and the services the organisation supports explain why patient safety and confidentiality matter in your work
Information governance and data protectionThis reference	Awareness (1)	You can: follow the organisation's rules for handling personal and health information recognise and report a data breach or near miss
Security operationsThis reference	Awareness (1)	You can: explain common cyber threats such as phishing and ransomware report a suspected security event
Vulnerability managementThis reference	Awareness (1)	You can: explain why prompt patching and secure configuration matter

Typical qualifications and experience

Enrolled on, or working towards, an infrastructure or networking apprenticeship or equivalent.

Band 4 outline

Knowledge: Detailed knowledge of the work area, typically from a foundation degree, apprenticeship, or equivalent experience.
Autonomy: Works within guidelines; resolves most day-to-day problems; manager available for advice.
Scope: Own work and a defined service or process.
Leadership: May supervise a small team or coordinate others' work.
Accountability: Delivery of a defined service or process.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	3	Gives routine information needing tact or persuasion, or complex or sensitive information, or straightforward training to groups.	21
Knowledge, training, and experience	4	A range of procedures, mostly non-routine, needing intermediate theory (for example a foundation degree or equivalent experience).	88
Analytical and judgemental skills	3	Judgements on a range of facts or situations needing analysis or comparison of options.	27
Planning and organisational skills	2	Plans straightforward tasks or activities, some ongoing.	15
Physical skills	3	Developed skills needing speed or accuracy, such as advanced keyboard use.	27
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	2	Implements policies for own area and proposes changes to its practices.	12
Responsibility for financial and physical resources	2	Handles cash or valuables, looks after equipment used by others, controls stock, or authorises small payments.	12
Responsibility for people	1	Shows own work routines to new or less experienced colleagues.	5
Responsibility for information resources	3	Takes formal minutes, regularly writes reports or queries, or maintains information systems as a significant duty.	16
Responsibility for research and development	1	Carries out surveys or audits for own work; occasionally takes part in research or testing.	5
Freedom to act	2	Follows standard procedures and precedent; someone is usually available to ask; work may be checked.	12
Physical effort	2	Frequent sitting or standing in a restricted position, or occasional light to moderate effort.	7
Mental effort	3	Frequent concentration on unpredictable work, or occasional prolonged concentration.	12
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 4: 271 to 325)			275

Knowledge is scored at the level the job needs once training is complete enough to do the work.