Troubleshooting and problem resolution

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• show an awareness of different technology capabilities
• demonstrate basic troubleshooting capability

2. Working

You can:

• troubleshoot and identify problems across different technology capabilities

3. Practitioner

You can:

• break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities

4. Expert

You can:

• use lateral thinking to break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source software

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• perform ICT troubleshooting (exact match)
• solve ICT system problems (close match)
• root cause analysis (narrow match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill