Incident management

Citada do UK GDaD PCF.

Níveis

1. Noção

You can:

• identify and register incidents, gathering the required information and allocating it to the appropriate channel

2. Aplicação

You can:

• diagnose and prioritise incidents, investigate their causes and find resolutions

3. Domínio

You can:

• lead the investigation and resolution of incidents

4. Especialista

This skill level is currently not defined.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Competências do ESCO mais próximas

• manage major incidents (correspondência restrita)
• use ICT ticketing system (correspondência restrita)
• handle incidents (correspondência ampla)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Níveis de função que exigem esta competência