User-centred practice and advocacy

Imenukuliwa kutoka UK GDaD PCF.

Viwango

1. Uelewa

You can:

• describe how government services and technology affect how people behave
• explain how user-centred practices are used to build services that adapt to changing user behaviour and needs

2. Utendaji

You can:

• describe and use a range of user-centred practices
• advocate for the user by sharing research insights on user needs and changing user behaviour with your team

3. Mtaalamu

You can:

• evaluate and choose approaches for building your team’s understanding of the user
• advocate for user research with sceptical colleagues and stakeholders
• help inexperienced teams to adopt user-centred practices
• identify the most important challenges and opportunities for your team's service development
• align research plans to address team priorities

4. Bingwa

You can:

• find ways to help an organisation adopt user-centred practices and appreciate the value of understanding users
• ensure discussions at senior levels or between organisations consider user needs and evolving user behaviour
• help an organisation understand the complete journey of the user and use this knowledge to improve their services

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Ujuzi wa karibu zaidi wa ESCO

• use methodologies for user-centered design (ulinganifu wa karibu)
• identify ICT user needs (ulinganifu wa karibu)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Ngazi za majukumu zinazotarajia ujuzi huu