Meneja wa matukio

Daraja la 5 · Meneja wa matukio · Alama 370 za tathmini ya kazi

Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.

Kiwango cha UK GDaD PCF: Incident manager

Mara nyingi hufanywa katika daraja la Utumishi wa Umma EO au HEO.

An incident manager oversees incidents and restores normal operations as quickly as possible, with the least impact on the business or the user.
At this role level, you will:
work on-site, maintaining the hardware and fixing technical problems as quickly as possible
provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to the major incident managers and problem managers to investigate and resolve
coach apprentices and share knowledge with team colleagues
Your responsibilities may, in some departments, mirror those of an end user computing engineer.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Wajibu

Kuratibu majibu kwa matukio yanayoathiri huduma za kitabibu na za kampuni, kuanzia ripoti ya kwanza hadi huduma kurejeshwa.
Kutathmini athari ya kitabibu na ya kiutendaji ya kila tukio na kuweka kipaumbele chake.
Kuwafahamisha watumiaji walioathirika, dawati la huduma na viongozi wa kitabibu kwa taarifa wazi na za wakati.
Kupeleka matukio kwa meneja wa matukio makubwa yanapotimiza vigezo vilivyokubaliwa.
Kuhakikisha matukio yanarekodiwa kwa usahihi na kupelekwa kwenye usimamizi wa matatizo.
Kushiriki katika zamu ya wanaopatikana wakati wowote kwa matukio nje ya saa za kazi.

Ujuzi

Ujuzi	Kiwango kinachotarajiwa	Kiwango hiki kinamaanisha nini
Asset and configuration managementUK GDaD PCF	Uelewa (1)	You can: track, log and correct information to protect assets and components
Availability and capacity managementUK GDaD PCF	Uelewa (1)	You can: explain availability and capacity management processes
Change managementUK GDaD PCF	Uelewa (1)	You can: implement change requests apply change control procedures under supervision
Community collaborationUK GDaD PCF	Utendaji (2)	You can: contribute to the work of others motivate and empower teams create the right environment for teams to work in, and can identify the best team makeup depending on the situation recognise and deal with issues
Continual service improvementUK GDaD PCF	Uelewa (1)	You can: show an awareness of developing process efficiency and common ways in which processes are optimised support specific activities to improve development processes spot or identify obvious deficiencies
Continuity managementUK GDaD PCF	Uelewa (1)	You can: explain the basic principles of IT standard continuity management processes and procedures
Incident managementUK GDaD PCF	Utendaji (2)	You can: diagnose and prioritise incidents, investigate their causes and find resolutions
Ownership and initiativeUK GDaD PCF	Utendaji (2)	You can: own an issue until a new owner has been found or the problem has been mitigated or resolved
Problem managementUK GDaD PCF	Utendaji (2)	You can: initiate and monitor actions to investigate patterns and trends to resolve problems effectively consult specialists where required determine the appropriate resolution and assist with its implementation determine preventative measures
Service focusUK GDaD PCF	Utendaji (2)	You can: take inputs and establish coherent frameworks that work
Service management framework knowledgeUK GDaD PCF	Uelewa (1)	You can: show you have a Level 3 service management framework qualification
Technical understandingUK GDaD PCF	Uelewa (1)	You can: show an awareness of the relevant subject matter and a high level understanding of what it involves
User focusUK GDaD PCF	Utendaji (2)	You can: identify and engage with users or stakeholders to collate user needs evidence understand and define research that fits user needs use quantitative and qualitative data about users to turn user focus into outcomes
Kuelewa huduma za afya na matunzoMarejeleo haya	Utendaji (2)	Unaweza: kueleza mtiririko wa kazi za kitabibu na matunzo ambazo kazi yako inaziunga mkono kutumia istilahi za kawaida za afya kwa usahihi na wenzako wa kitabibu na matunzo kutambua ni lini mabadiliko yanaweza kuathiri matunzo ya wagonjwa na kuyaibua
Usimamizi wa taarifa na ulinzi wa dataMarejeleo haya	Utendaji (2)	Unaweza: kutumia kanuni za ulinzi wa data kwenye kazi yako kuchangia tathmini za athari za ulinzi wa data kushughulikia maombi ya taarifa na kumbukumbu kwa usahihi
Usimamizi wa hatari za kitabibuMarejeleo haya	Uelewa (1)	Unaweza: kueleza jinsi mifumo ya TEHAMA ya afya inavyoweza kuwadhuru wagonjwa, kwa mfano kupitia taarifa zisizo sahihi, zinazokosekana au zilizochelewa kuripoti tatizo linalowezekana la usalama wa kitabibu kupitia njia sahihi
Uendeshaji wa usalamaMarejeleo haya	Uelewa (1)	Unaweza: kueleza vitisho vya kawaida vya mtandao kama vile ulaghai wa barua pepe na programu za kutaka fidia kuripoti tukio linalodhaniwa la usalama

Sifa na uzoefu wa kawaida

Uzoefu wa msaada au uendeshaji wa TEHAMA, ikiwemo kushughulikia matukio.
Sifa ya msingi ya usimamizi wa huduma za TEHAMA, au uzoefu unaolingana.

Muhtasari wa Daraja la 5

Maarifa: Ujuzi wa kitaaluma au kiufundi, kwa kawaida kutokana na shahada au uzoefu unaolingana.
Uhuru wa kutenda: Hufanya kazi kuelekea malengo mapana ndani ya viwango vya kitaaluma; hupanga kazi yake mwenyewe.
Wigo: Kazi yake ya kitaaluma ndani ya timu au bidhaa.
Uongozi: Anaweza kuwaongoza na kukagua kazi za wafanyakazi wa msaada na wanagenzi.
Uwajibikaji: Ubora wa kazi yake ya kitaaluma.

Tathmini ya kazi (ya kielelezo)

Kigezo	Kiwango	Muhtasari wa kiwango	Alama
Ujuzi wa mawasiliano na kujenga mahusiano	4	Hutoa taarifa tata, nyeti au zenye utata zinazohitaji ujuzi wa ushawishi, majadiliano au ufundishaji, au taarifa tata sana.	32
Maarifa, mafunzo na uzoefu	5	Utaalamu katika fani maalumu, unaoungwa mkono na nadharia au uzoefu wa vitendo (kiwango cha shahada au kinacholingana).	120
Ujuzi wa uchambuzi na uamuzi	3	Hufanya maamuzi kuhusu ukweli au hali mbalimbali zinazohitaji uchambuzi au ulinganisho wa chaguzi.	27
Ujuzi wa kupanga na kuratibu	2	Hupanga kazi au shughuli rahisi, baadhi zikiendelea.	15
Ujuzi wa kimwili	3	Ujuzi uliokuzwa unaohitaji kasi au usahihi, kama vile matumizi ya hali ya juu ya kibodi.	27
Wajibu wa huduma kwa wagonjwa na wateja	1	Huwasaidia wagonjwa, wateja au ndugu wakati wa mawasiliano ya bahati.	4
Wajibu wa sera na uendelezaji wa huduma	3	Hutekeleza sera za eneo lake na kupendekeza mabadiliko yanayoathiri maeneo mengine.	21
Wajibu wa rasilimali za fedha na mali	2	Hushughulikia fedha taslimu au vitu vya thamani, hutunza vifaa vinavyotumiwa na wengine, hudhibiti akiba ya bidhaa, au huidhinisha malipo madogo.	12
Wajibu kwa watu	2	Husimamia au huratibu wafanyakazi kila siku, hufunza wengine mara kwa mara, au hutoa ushauri wa msingi wa rasilimali watu.	12
Wajibu wa rasilimali za taarifa	4	Hurekebisha au hubuni mifumo ya taarifa kwa vigezo vya wengine, au huendesha mifumo ya taarifa ya idara kama jukumu kuu.	24
Wajibu wa utafiti na maendeleo	2	Mara kwa mara hufanya utafiti, maendeleo, majaribio ya kitaalamu, au majaribio ya vifaa na mifumo kama sehemu ya kazi.	12
Uhuru wa kutenda	3	Hufuata sera na taratibu zilizobainishwa; kazi husimamiwa kwa uongozi badala ya ukaguzi wa karibu.	21
Juhudi za kimwili	2	Kukaa au kusimama mara kwa mara katika nafasi finyu, au juhudi nyepesi hadi za wastani mara chache.	7
Juhudi za kiakili	4	Umakini wa muda mrefu mara kwa mara, au umakini mkali mara chache.	18
Juhudi za kihisia	2	Kukumbana mara chache, au kukumbana kwa njia isiyo ya moja kwa moja mara kwa mara, na hali zenye kusikitisha.	11
Mazingira ya kazi	2	Mazingira yasiyopendeza mara chache, safari za mara kwa mara au kazi za nje, au matumizi ya skrini karibu bila kikomo siku nyingi.	7
Jumla (Daraja la 5: 326 hadi 395)			370

Juhudi za kiakili zinaakisi umakini wa muda mrefu wa mara kwa mara chini ya shinikizo la muda, ikiwemo wakati wa kuwa tayari kuitwa. Juhudi za kihisia zinaakisi kukumbana mara kwa mara kwa njia isiyo ya moja kwa moja na athari za kukatika kwa huduma kwa wagonjwa na wafanyakazi.