Meneja wa matukio
Mameneja wa matukio hurejesha huduma ya kawaida haraka iwezekanavyo pale kitu kinapoharibika, na kuweka athari kwa watumiaji ndogo iwezekanavyo. Huratibu timu za kiufundi na wasambazaji, huwafahamisha watumiaji na viongozi, na kuhakikisha matukio yanarekodiwa na kupelekwa kwenye usimamizi wa matatizo. Katika huduma za afya, matukio yanaweza kuathiri moja kwa moja matunzo ya wagonjwa, hivyo mameneja wa matukio hufanya kazi kwa karibu na viongozi wa kitabibu na wa kiutendaji.
Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.
- Familia
- Uendeshaji wa TEHAMA
- Jukumu la UK GDaD PCF
- Incident manager (IT operations)
- Taaluma za ESCO
- ICT operations manager (ISCO-08 1330)
- Kwenye GitHub
- Hati ya jukumu · Data za jukumu
Ngazi
| Daraja | Ngazi ya jukumu | Kiwango cha UK GDaD PCF | Madaraja ya Utumishi wa Umma | Alama za tathmini ya kazi |
|---|---|---|---|---|
| 5 | Meneja wa matukio | Incident manager | EO/HEO | 370 |
| 7 | Meneja wa matukio makubwa | Major incident manager | SEO/G7 | 496 |
Katika taasisi ya huduma za afya za kidijitali
- Kukatika kwa mfumo wa kitabibu kunaweza kuchelewesha matibabu, hivyo matukio hupewa kipaumbele kwa athari ya kitabibu, na viongozi wa kitabibu wanaweza kuhitaji kuanza taratibu za wakati wa mfumo kutopatikana.
- Matukio makubwa yanaweza kutokea wakati wowote, hivyo mameneja wa matukio hushiriki katika zamu za wanaopatikana wakati wowote na wanaweza kuitwa usiku au wikendi.
- Shambulio la mtandao, kama programu ya kutaka fidia, linaweza kuwa tukio kubwa linaloathiri taasisi nzima na kudumu siku au wiki.
- Matukio makubwa ya TEHAMA yanaweza kuhitaji kuunganishwa na mipango ya taasisi ya utayari wa dharura na mwendelezo wa biashara.
- Matukio yanayoweza kuwa yamewadhuru wagonjwa pia huripotiwa kupitia mchakato wa matukio ya kitabibu na hukaguliwa pamoja na usalama wa kitabibu.
Maelezo ya jukumu la UK GDaD PCF
Incident managers aim to restore normal service operation as quickly as possible and minimise any adverse effects on business operations. This ensures that the best possible levels of service quality and availability are returned and maintained.
Taaluma na ujuzi wa ESCO
ESCO huorodhesha ujuzi na maarifa ambayo waajiri kwa kawaida huhitaji (muhimu) au wanaweza kuhitaji (hiari) kwa kila taaluma. Yatumie kama orodha ya ukaguzi kwa mazungumzo ya maendeleo.
ICT operations manager
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Ujuzi na maarifa ya Muhimu (18)
Ujuzi na umahiri
- attend to ICT systems quality
- define technology strategy
- design process
- develop ICT workflow
- improve business processes
- maintain relationship with suppliers
- manage budgets
- manage changes in ICT system
- manage staff
- oversee quality control
- perform project management
- track key performance indicators
- train employees
- use ICT ticketing system
- use different communication channels
Maarifa
Ujuzi na maarifa ya Hiari (23)
Ujuzi na umahiri
- apply organisational techniques
- comply with legal regulations
- coordinate technological activities
- develop information standards
- implement ICT risk management
- implement ICT security policies
- implement a virtual private network
- manage contracts
- perform procurement processes
- provide cost benefit analysis reports
- recruit employees
Maarifa
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.