User-centred practice and advocacy

Citerad från UK GDaD PCF.

Nivåer

1. Medvetenhet

You can:

• describe how government services and technology affect how people behave
• explain how user-centred practices are used to build services that adapt to changing user behaviour and needs

2. Tillämpande

You can:

• describe and use a range of user-centred practices
• advocate for the user by sharing research insights on user needs and changing user behaviour with your team

3. Erfaren

You can:

• evaluate and choose approaches for building your team’s understanding of the user
• advocate for user research with sceptical colleagues and stakeholders
• help inexperienced teams to adopt user-centred practices
• identify the most important challenges and opportunities for your team's service development
• align research plans to address team priorities

4. Expert

You can:

• find ways to help an organisation adopt user-centred practices and appreciate the value of understanding users
• ensure discussions at senior levels or between organisations consider user needs and evolving user behaviour
• help an organisation understand the complete journey of the user and use this knowledge to improve their services

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Närmaste ESCO-färdigheter

• use methodologies for user-centered design (nära träff)
• identify ICT user needs (nära träff)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Rollnivåer som förväntar sig den här färdigheten