Communicating between the technical and non-technical

Citerad från UK GDaD PCF.

Nivåer

1. Medvetenhet

You can:

• explain why it's important to communicate technical concepts in non-technical language
• explain the types of communication that can be used with internal and external stakeholders, and their impact

2. Tillämpande

You can:

• communicate effectively with technical and non-technical stakeholders
• support and host discussions within a multidisciplinary team, with potentially difficult dynamics
• be an advocate for the team externally
• manage differing stakeholder perspectives

3. Erfaren

You can:

• listen to and interpret the needs of technical and non-technical stakeholders, and manage their expectations
• manage active and reactive communication
• support or host difficult discussions within the team or with diverse senior stakeholders

4. Expert

You can:

• mediate between people and strengthen relationships, adopting the appropriate communication method with stakeholders at all levels
• manage stakeholder expectations and moderate difficult discussions about high risk and complex topics, even within constrained timescales
• speak on behalf of, and represent the community to, large audiences inside and outside the organisation

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Närmaste ESCO-färdigheter

• apply technical communication skills (exakt träff)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Rollnivåer som förväntar sig den här färdigheten