Associate end user computing engineer

Band 4 · End user computing engineer · 275 job evaluation points

UK GDaD PCF level: Associate end user computing engineer

Most often performed at Civil Service grade EO.

As a trainee, you will work in an established team and support end user computing engineers in their daily work, under their direction.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Set up, replace, and repair devices and peripherals under the direction of experienced engineers.
Fix common faults in clinical and office areas, such as printer, scanner, and login problems.
Follow infection prevention and control rules, and respect patient privacy, when working on wards and in clinics.
Record work, assets, and parts accurately in the service management tool.
Work towards an IT support apprenticeship or equivalent qualification.

Skills

Skill	Expected level	What this level means
Incident managementUK GDaD PCF	Awareness (1)	You can: identify and register incidents, gathering the required information and allocating it to the appropriate channel
IT service reportingUK GDaD PCF	Awareness (1)	You can: collate data from data repositories and provide basic reporting explain what a Key Performance Indicator (KPI) is and why it is important
Ownership and initiativeUK GDaD PCF	Awareness (1)	You can: show an awareness of problem resolution processes pass problems on to your team
Problem managementUK GDaD PCF	Awareness (1)	You can: investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational contribute to the implementation of remedies and preventative measures
User focusUK GDaD PCF	Awareness (1)	You can: show an awareness or understanding of user experience analysis and its principles explain the purpose of user stories and the focus on user needs
Understanding health and care servicesThis reference	Awareness (1)	You can: describe the main parts of the health and care system and the services the organisation supports explain why patient safety and confidentiality matter in your work
Information governance and data protectionThis reference	Awareness (1)	You can: follow the organisation's rules for handling personal and health information recognise and report a data breach or near miss
Identity and access managementThis reference	Awareness (1)	You can: follow access rules and protect your credentials
Health, safety, and wellbeingThis reference	Awareness (1)	You can: follow health and safety rules and report hazards and incidents

Typical qualifications and experience

Enrolled on, or working towards, an IT support apprenticeship or equivalent.

Band 4 outline

Knowledge: Detailed knowledge of the work area, typically from a foundation degree, apprenticeship, or equivalent experience.
Autonomy: Works within guidelines; resolves most day-to-day problems; manager available for advice.
Scope: Own work and a defined service or process.
Leadership: May supervise a small team or coordinate others' work.
Accountability: Delivery of a defined service or process.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	3	Gives routine information needing tact or persuasion, or complex or sensitive information, or straightforward training to groups.	21
Knowledge, training, and experience	4	A range of procedures, mostly non-routine, needing intermediate theory (for example a foundation degree or equivalent experience).	88
Analytical and judgemental skills	3	Judgements on a range of facts or situations needing analysis or comparison of options.	27
Planning and organisational skills	2	Plans straightforward tasks or activities, some ongoing.	15
Physical skills	3	Developed skills needing speed or accuracy, such as advanced keyboard use.	27
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	2	Implements policies for own area and proposes changes to its practices.	12
Responsibility for financial and physical resources	2	Handles cash or valuables, looks after equipment used by others, controls stock, or authorises small payments.	12
Responsibility for people	1	Shows own work routines to new or less experienced colleagues.	5
Responsibility for information resources	3	Takes formal minutes, regularly writes reports or queries, or maintains information systems as a significant duty.	16
Responsibility for research and development	1	Carries out surveys or audits for own work; occasionally takes part in research or testing.	5
Freedom to act	2	Follows standard procedures and precedent; someone is usually available to ask; work may be checked.	12
Physical effort	3	Frequent light effort for long periods, or frequent moderate effort for short periods.	12
Mental effort	2	Frequent concentration on predictable work, or occasional concentration on unpredictable work.	7
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 4: 271 to 325)			275

Physical effort reflects frequent light effort, such as carrying devices and working under desks and in confined spaces. Knowledge is scored at the level the job needs once training is complete enough to do the work.