Associate application operations engineer

Band 4 · Application operations engineer · 275 job evaluation points

UK GDaD PCF level: Associate application operations engineer

Most often performed at Civil Service grade EO.

As a trainee, you will work in an established team and support application operations engineers in their daily work, under their direction.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Monitor applications, interfaces, and scheduled jobs, and report failures to experienced engineers.
Create and change user accounts and access in applications, following role-based access rules.
Carry out routine checks and maintenance tasks using runbooks.
Record incidents and changes accurately in the service management tool.
Work towards an IT apprenticeship or equivalent qualification.

Skills

Skill	Expected level	What this level means
Incident managementUK GDaD PCF	Awareness (1)	You can: identify and register incidents, gathering the required information and allocating it to the appropriate channel
Ownership and initiativeUK GDaD PCF	Awareness (1)	You can: show an awareness of problem resolution processes pass problems on to your team
Problem managementUK GDaD PCF	Awareness (1)	You can: investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational contribute to the implementation of remedies and preventative measures
User focusUK GDaD PCF	Awareness (1)	You can: show an awareness or understanding of user experience analysis and its principles explain the purpose of user stories and the focus on user needs
Understanding health and care servicesThis reference	Awareness (1)	You can: describe the main parts of the health and care system and the services the organisation supports explain why patient safety and confidentiality matter in your work
Information governance and data protectionThis reference	Awareness (1)	You can: follow the organisation's rules for handling personal and health information recognise and report a data breach or near miss
Identity and access managementThis reference	Working (2)	You can: create, change, and remove user accounts and access rights check access against role-based access rules
Clinical risk managementThis reference	Awareness (1)	You can: explain how health IT systems can harm patients, for example through wrong, missing, or delayed information report a possible clinical safety issue through the right route

Typical qualifications and experience

Enrolled on, or working towards, an IT apprenticeship or equivalent.

Band 4 outline

Knowledge: Detailed knowledge of the work area, typically from a foundation degree, apprenticeship, or equivalent experience.
Autonomy: Works within guidelines; resolves most day-to-day problems; manager available for advice.
Scope: Own work and a defined service or process.
Leadership: May supervise a small team or coordinate others' work.
Accountability: Delivery of a defined service or process.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	3	Gives routine information needing tact or persuasion, or complex or sensitive information, or straightforward training to groups.	21
Knowledge, training, and experience	4	A range of procedures, mostly non-routine, needing intermediate theory (for example a foundation degree or equivalent experience).	88
Analytical and judgemental skills	3	Judgements on a range of facts or situations needing analysis or comparison of options.	27
Planning and organisational skills	2	Plans straightforward tasks or activities, some ongoing.	15
Physical skills	3	Developed skills needing speed or accuracy, such as advanced keyboard use.	27
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	2	Implements policies for own area and proposes changes to its practices.	12
Responsibility for financial and physical resources	2	Handles cash or valuables, looks after equipment used by others, controls stock, or authorises small payments.	12
Responsibility for people	1	Shows own work routines to new or less experienced colleagues.	5
Responsibility for information resources	3	Takes formal minutes, regularly writes reports or queries, or maintains information systems as a significant duty.	16
Responsibility for research and development	1	Carries out surveys or audits for own work; occasionally takes part in research or testing.	5
Freedom to act	2	Follows standard procedures and precedent; someone is usually available to ask; work may be checked.	12
Physical effort	2	Frequent sitting or standing in a restricted position, or occasional light to moderate effort.	7
Mental effort	3	Frequent concentration on unpredictable work, or occasional prolonged concentration.	12
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 4: 271 to 325)			275

Knowledge is scored at the level the job needs once training is complete enough to do the work.