Illustrative Reference profiles for a generic digital health care organisation, not official job descriptions. About this reference.

Senior business analyst

Band 7 · Business analyst · 475 job evaluation points

UK GDaD PCF level: Senior business analyst

Most often performed at Civil Service grade SEO or G7.

A senior business analyst has a good understanding of strategic arenas and leads large or complex projects.

At this role level, you will:

  • have functional or people management responsibilities, or a combination of both
  • mentor others
  • develop best practice
  • own stakeholder relationships
  • manage community of practice activities within a business area
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Skills

SkillExpected levelWhat this level means
Adapting to delivery methodologiesUK GDaD PCFPractitioner (3)

You can:

  • determine the approach for your role within the team's delivery methodology
  • define and agree the scope of delivery for your role within a multidisciplinary team
  • negotiate and agree delivery priorities with the team and relevant stakeholders
  • clearly communicate the value of iterative delivery and realising benefits early
Business and user acceptance testingUK GDaD PCFPractitioner (3)

You can:

  • advise others how to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria
  • analyse business risk and impacts of defects so that appropriate action can be taken to enable business acceptance
  • provide assurance on the suitability, business readiness and viability of delivered solutions
Business modellingUK GDaD PCFPractitioner (3)

You can:

  • guide the selection and use of business modelling techniques to ensure consistency
  • define and share good practices for eliciting appropriate information to create effective models
  • create models and diagrams that represent complex and large-scale situations, aligning with and informing architecture artefacts
  • use business modelling outcomes to support strategic decision making
Business process improvementUK GDaD PCFPractitioner (3)

You can:

  • lead process analysis and evaluation to define business performance problems and opportunities
  • lead analysis and evaluation to design, test, implement and assess business process improvements
  • manage the design, execution and assessment of business process tests and usability evaluations
Change, benefits and adoption analysisUK GDaD PCFPractitioner (3)

You can:

  • lead benefits and impact analysis for initiatives, including identifying trade-offs, quantitative and qualitative benefits, and business readiness indicators
  • ensure change impacts and benefits are translated into clear operating actions, ownership and measures
  • work across the business and with other professions to define and guide adoption and business readiness activities
Context, problem and option analysisUK GDaD PCFPractitioner (3)

You can:

  • lead the approach to understanding the context, the problem and root causes
  • set goals for a piece of work that aligns to the organisation's strategic context
  • lead the approach to developing and evaluating multiple options, sharing and advocating for recommendations to gain support
Defining and managing business needs, user needs and requirementsUK GDaD PCFPractitioner (3)

You can:

  • lead the elicitation, analysis and validation of complex or large-scale business and user needs, negotiating and addressing conflicts
  • define and assure artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to communicate business and user needs
  • lead and define the approach to manage artefacts and ensure traceability
  • facilitate the prioritisation of needs, aligning to strategic goals
Digital and data systems analysisUK GDaD PCFPractitioner (3)

You can:

  • lead the analysis of functionality that systems deliver or need to deliver
  • create, and support others in the creation of, system and data models and documentation
  • assess the effect of system changes and share them with relevant stakeholders
  • determine when and how you and your team work with others to identify gaps in functionality and user experience, and their impact
Stakeholder relationship managementUK GDaD PCFPractitioner (3)

You can:

  • work with the team to develop and maintain an understanding of stakeholders
  • work with the team to develop and implement stakeholder communications strategies
  • identify and resolve issues, influence stakeholders and manage relationships effectively
  • build long-term strategic relationships and communicate clearly and regularly with stakeholders
User experience insight analysisUK GDaD PCFPractitioner (3)

You can:

  • synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience
  • identify patterns, root causes, and opportunities for improvement across journeys
  • ensure user experience insights are clearly linked to requirements, priorities, and design decisions
  • identify priorities for improving user experience, taking into consideration business and technical constraints
Understanding health and care servicesThis referencePractitioner (3)

You can:

  • analyse how a service fits into care pathways across organisations
  • work with clinicians, care staff, and patients to shape digital services
  • explain the effect of digital decisions on care, safety, and staff workload
Clinical risk managementThis referenceWorking (2)

You can:

  • take part in hazard workshops and contribute to a hazard log
  • follow the clinical risk management process for your work
  • provide evidence for a clinical safety case, such as test results
Information governance and data protectionThis referenceWorking (2)

You can:

  • apply data protection principles to your work
  • contribute to data protection impact assessments
  • handle information requests and records correctly
Health data interoperabilityThis referenceWorking (2)

You can:

  • read and use FHIR resources, profiles, and APIs
  • build or test simple integrations under guidance
  • check messages against a specification
Clinical terminology and classificationThis referenceWorking (2)

You can:

  • find and use the right codes for a data item or form
  • use terminology browsers and reference sets
People managementThis referenceWorking (2)

You can:

  • supervise day-to-day work and give feedback
  • take part in recruitment and induction
  • hold regular one-to-one conversations

Typical qualifications and experience

Band 7 outline

Knowledge
Highly developed specialist knowledge, typically to master's level or equivalent experience.
Autonomy
Works to organisational policy; decides how results are achieved; is the expert others consult.
Scope
Several products or services, or a specialist function.
Leadership
Leads a team or a professional practice area.
Accountability
Delivery of a service or specialist function, and its budget if held.

Job evaluation (illustrative)

FactorLevelLevel summaryPoints
Communication and relationship skills5Gives highly complex or contentious information needing developed persuasion and negotiation, presents to large groups, or communicates where there are significant barriers to acceptance.45
Knowledge, training, and experience6Specialist knowledge across the range of the specialism (postgraduate diploma level or equivalent).156
Analytical and judgemental skills4Judgements on complex facts or situations needing analysis, interpretation, and comparison of options.42
Planning and organisational skills4Plans a broad range of complex activities or strategies, adjusting them as needed.42
Physical skills3Developed skills needing speed or accuracy, such as advanced keyboard use.27
Responsibility for patient and client care1Helps patients, clients, or relatives during incidental contact.4
Responsibility for policy and service development3Implements policies for own area and proposes changes that affect other areas.21
Responsibility for financial and physical resources2Handles cash or valuables, looks after equipment used by others, controls stock, or authorises small payments.12
Responsibility for people3Manages a group of staff day to day, teaches core or specialist training, or gives core HR advice.21
Responsibility for information resources5Designs and develops major information systems, or runs information systems for several services as the main duty.34
Responsibility for research and development2Regularly does research, development, trials, or equipment and system testing as part of the job.12
Freedom to act4Results are defined, but the job holder decides how to achieve them, within broad policy.32
Physical effort1Sitting, standing, and walking, with little physical effort.3
Mental effort3Frequent concentration on unpredictable work, or occasional prolonged concentration.12
Emotional effort1Rare exposure, or occasional indirect exposure, to distressing circumstances.5
Working conditions2Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.7
Total (Band 7: 466 to 539)475

Self assessment

Rate what you do regularly now, add a short example as evidence, and plan an action for your most important gaps. Your answers are saved in this browser only.

Rated 0 of 16 skills: 0 meet the expected level, 0 below, 0 above.

Adapting to delivery methodologies Expected: Practitioner
Business and user acceptance testing Expected: Practitioner
Business modelling Expected: Practitioner
Business process improvement Expected: Practitioner
Change, benefits and adoption analysis Expected: Practitioner
Context, problem and option analysis Expected: Practitioner
Defining and managing business needs, user needs and requirements Expected: Practitioner
Digital and data systems analysis Expected: Practitioner
Stakeholder relationship management Expected: Practitioner
User experience insight analysis Expected: Practitioner
Understanding health and care services Expected: Practitioner
Clinical risk management Expected: Working
Information governance and data protection Expected: Working
Health data interoperability Expected: Working
Clinical terminology and classification Expected: Working
People management Expected: Working
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