Business analyst
Business analysts help the organisation understand problems in health and care services and find the right changes to solve them. They analyse how clinical, administrative, and patient-facing processes work today, define user and business needs and requirements, and help teams make sure new digital services fit real care pathways and deliver measurable benefits.
- Family
- Product and delivery
- UK GDaD PCF role
- Business analyst (Product and delivery)
- ESCO occupations
- business analyst (ISCO-08 2421); ICT business analyst (ISCO-08 2511)
- On GitHub
- Role document · Role data
Levels
| Band | Role level | UK GDaD PCF level | Civil Service grades | Job evaluation points |
|---|---|---|---|---|
| 4 | Trainee business analyst | Trainee business analyst | EO | 275 |
| 5 | Junior business analyst | Junior business analyst | EO/HEO | 335 |
| 6 | Business analyst | Business analyst | HEO/SEO | 421 |
| 7 | Senior business analyst | Senior business analyst | SEO/G7 | 475 |
| 8a | Lead business analyst | Lead business analyst | G7 | 554 |
| 8c | Head of business analysis | Head of business analysis | G6 | 634 |
In a digital health care organisation
- Processes cross organisational and professional boundaries, so analysts map whole care pathways, including handoffs between clinicians, care staff, patients, and other organisations.
- Requirements often carry clinical risk, so analysts work with clinical safety officers to make sure safety-related requirements are captured, traced, and tested.
- Many requirements concern sharing health data between systems, so analysts need a working grasp of interoperability standards such as HL7 FHIR and clinical terminologies such as SNOMED CT.
- Benefits in care are often about safety, quality, staff time, and patient experience, not only cost, so analysts help define measures that clinicians recognise.
UK GDaD PCF role description
Business analysts help teams to:
- analyse and understand a business problem or opportunity
- undertake research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology
- identify areas for improvement, explore feasible options, analyse the effects of change and define success measures
- identify and elaborate user and business needs to enable effective design, development and testing of services and business change
- make decisions related to prioritisation and minimum viable product by using analysis led insights
- ensure new products and services meet business and user needs, and are aligned with organisational goals
- understand any business and policy constraints that need to be considered, and assess the implications
ESCO occupations and skills
ESCO lists the skills and knowledge that employers usually need (essential) or may need (optional) for each occupation. Use them as a checklist for development conversations.
business analyst
Business analysts research and understand the strategic position of businesses and companies in relation to their markets and their stakeholders. They analyse and present their views on how the company, from many perspectives, can improve its strategic position and internal corporate structure. They assess needs for change, communication methods, technology, IT tools, new standards and certifications.
Essential skills and knowledge (26)
Skills and competences
- advise on efficiency improvements
- align efforts towards business development
- analyse business plans
- analyse external factors of companies
- analyse financial performance of a company
- analyse internal factors of companies
- apply change management
- build business relationships
- conduct qualitative research
- conduct quantitative research
- identify undetected organisational needs
- interpret financial statements
- liaise with managers
- make strategic business decisions
- perform business analysis
- use business simulation tools
Knowledge
- business analysis
- business analytics
- business communication
- data visualisation software
- management consulting
- management systems standards
- market research
- risk management
- scientific research methodology
Other
Optional skills and knowledge (27)
Skills and competences
- advise client on technical possibilities
- advise on communication strategies
- advise on financial matters
- advise on organisational culture
- advise on personnel management
- advise on risk management
- define organisational standards
- interview people
- keep updated on the political landscape
- propose ICT solutions to business problems
- report analysis results
- seek innovation in current practices
- shape organisational teams based on competencies
- support implementation of quality management systems
Knowledge
ICT business analyst
ICT business analysts are in charge of analysing and designing an organisation's processes and systems, assessing the business model and its integration with technology. They also identify change needs, assess the impact of the change, capture and document requirements and then ensure that these requirements are delivered whilst supporting the business through the implementation process.
Essential skills and knowledge (18)
Skills and competences
- analyse business processes
- analyse business requirements
- analyse the context of an organisation
- apply change management
- create business process models
- define technical requirements
- identify customer requirements
- identify legal requirements
- implement strategic planning
- interact with users to gather requirements
- propose ICT solutions to business problems
- provide cost benefit analysis reports
- translate requirements into visual design
Knowledge
Optional skills and knowledge (19)
Skills and competences
- design process
- execute analytical mathematical calculations
- manage ICT project
- provide user documentation
Knowledge
- ICT market
- business ICT systems
- business intelligence
- business strategy concepts
- cloud technologies
- decision support systems
- information architecture
- information categorisation
- information extraction
- innovation processes
- internal risk management policy
- organisational resilience
- systems development life-cycle
- unstructured data
- visual presentation techniques
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.