Illustrative Reference profiles for a generic digital health care organisation, not official job descriptions. About this reference.

Lead business analyst

Band 8a · Business analyst · 554 job evaluation points

UK GDaD PCF level: Lead business analyst

Most often performed at Civil Service grade G7.

A lead business analyst has a good understanding of the enterprise arena and works in highly complex problem spaces, typically spanning multiple products or services.

At this role level, you will:

  • be a leader in the business analysis community (across government and externally)
  • have functional management or people management accountabilities, or a combination of both
  • actively share knowledge and be seen as a go-to person in the field
  • mentor others
  • own the main stakeholder relationships
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Skills

SkillExpected levelWhat this level means
Adapting to delivery methodologiesUK GDaD PCFPractitioner (3)

You can:

  • determine the approach for your role within the team's delivery methodology
  • define and agree the scope of delivery for your role within a multidisciplinary team
  • negotiate and agree delivery priorities with the team and relevant stakeholders
  • clearly communicate the value of iterative delivery and realising benefits early
Business and user acceptance testingUK GDaD PCFPractitioner (3)

You can:

  • advise others how to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria
  • analyse business risk and impacts of defects so that appropriate action can be taken to enable business acceptance
  • provide assurance on the suitability, business readiness and viability of delivered solutions
Business modellingUK GDaD PCFExpert (4)

You can:

  • set standards for business modelling, including for the elicitation of appropriate information
  • assess the effectiveness of modelling techniques to enable continuous improvement
  • coach others in business modelling, leading the creation of models when appropriate
  • use business modelling outcomes to anticipate and influence decision making and strategy development
Business process improvementUK GDaD PCFExpert (4)

You can:

  • lead the identification of large-scale opportunities to deliver business performance improvements
  • set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards
  • set the direction for design, execution and assessment of business process tests and usability evaluations
  • coach others in designing, testing, implementing and assessing business process improvements
Change, benefits and adoption analysisUK GDaD PCFExpert (4)

You can:

  • influence strategic decisions by challenging whether proposed change is likely to deliver real and evidenced value
  • work with the business and other professions to influence approaches for change adoption, business readiness and benefits management
  • position business analysis as a discipline that improves business readiness, adoption and outcomes
Context, problem and option analysisUK GDaD PCFExpert (4)

You can:

  • advise on approaches to options analysis, feasibility and impact assessments to ensure best practice is followed
  • ensure all streams of work align to the organisation's strategic context and goals
  • advise on how the organisation can use business analysis skills to add value
  • guide tactical decision making and influence strategic plans in a changing environment
Defining and managing business needs, user needs and requirementsUK GDaD PCFExpert (4)

You can:

  • set standards for defining and managing complex or large-scale business and user needs
  • use business and user needs to ensure proposed solutions align with organisational strategy
  • provide guidance and recommendations to ensure needs are traceable and managed
  • influence the prioritisation of needs, enabling tactical solutions and long-term strategic decision making
Digital and data systems analysisUK GDaD PCFExpert (4)

You can:

  • set the direction for the analysis of systems to align to business capabilities and strategy
  • set the direction for analysing and communicating system changes and the effect of change on stakeholders
  • work with other technical specialists to set and iterate standards for system and data modelling and documentation
Stakeholder relationship managementUK GDaD PCFExpert (4)

You can:

  • direct the stakeholder relationship strategy for your teams
  • ensure stakeholder's objectives are set and support teams to meet them
  • influence and negotiate with senior stakeholders to resolve issues and enable progress
User experience insight analysisUK GDaD PCFPractitioner (3)

You can:

  • synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience
  • identify patterns, root causes, and opportunities for improvement across journeys
  • ensure user experience insights are clearly linked to requirements, priorities, and design decisions
  • identify priorities for improving user experience, taking into consideration business and technical constraints
Understanding health and care servicesThis referencePractitioner (3)

You can:

  • analyse how a service fits into care pathways across organisations
  • work with clinicians, care staff, and patients to shape digital services
  • explain the effect of digital decisions on care, safety, and staff workload
Clinical risk managementThis referencePractitioner (3)

You can:

  • lead hazard identification and risk assessment for a product or change
  • write and maintain hazard logs and clinical safety case reports
  • agree risk controls with product teams and check that they work
  • advise teams on applying clinical risk management standards
Information governance and data protectionThis referencePractitioner (3)

You can:

  • lead data protection impact assessments and information sharing agreements
  • advise teams on lawful basis, consent, confidentiality, and retention
  • investigate incidents and recommend improvements
Health data interoperabilityThis referencePractitioner (3)

You can:

  • design and build integrations using FHIR, HL7 version 2, and messaging patterns
  • write and profile FHIR resources and implementation guides
  • resolve complex mapping and data quality issues between systems
Clinical terminology and classificationThis referenceWorking (2)

You can:

  • find and use the right codes for a data item or form
  • use terminology browsers and reference sets
People managementThis referencePractitioner (3)

You can:

  • line manage a team, setting objectives and running appraisals
  • support wellbeing and manage attendance, performance, and conduct
  • plan the team's development and succession

Typical qualifications and experience

Band 8a outline

Knowledge
Expert knowledge of a discipline and its management.
Autonomy
Interprets organisational policy for a service; sets the team's direction.
Scope
A service area or a discipline across the organisation.
Leadership
Manages a team, or leads a discipline without line management.
Accountability
A service area, its staff, and its budget.

Job evaluation (illustrative)

FactorLevelLevel summaryPoints
Communication and relationship skills5Gives highly complex or contentious information needing developed persuasion and negotiation, presents to large groups, or communicates where there are significant barriers to acceptance.45
Knowledge, training, and experience7Highly developed specialist knowledge across the range of the specialism (master's level or equivalent).196
Analytical and judgemental skills5Judgements on highly complex facts or situations needing analysis, interpretation, and comparison of options.60
Planning and organisational skills4Plans a broad range of complex activities or strategies, adjusting them as needed.42
Physical skills2Skills gained through practice, such as standard keyboard use or driving.15
Responsibility for patient and client care1Helps patients, clients, or relatives during incidental contact.4
Responsibility for policy and service development4Implements policy and develops policy or services for a service or several areas.32
Responsibility for financial and physical resources3Authorises payments, buys some assets or supplies, monitors or holds a delegated budget, or maintains assets.21
Responsibility for people3Manages a group of staff day to day, teaches core or specialist training, or gives core HR advice.21
Responsibility for information resources5Designs and develops major information systems, or runs information systems for several services as the main duty.34
Responsibility for research and development2Regularly does research, development, trials, or equipment and system testing as part of the job.12
Freedom to act5Works within general policies, and in most cases decides how to interpret them.45
Physical effort1Sitting, standing, and walking, with little physical effort.3
Mental effort3Frequent concentration on unpredictable work, or occasional prolonged concentration.12
Emotional effort1Rare exposure, or occasional indirect exposure, to distressing circumstances.5
Working conditions2Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.7
Total (Band 8a: 540 to 584)554

Self assessment

Rate what you do regularly now, add a short example as evidence, and plan an action for your most important gaps. Your answers are saved in this browser only.

Rated 0 of 16 skills: 0 meet the expected level, 0 below, 0 above.

Adapting to delivery methodologies Expected: Practitioner
Business and user acceptance testing Expected: Practitioner
Business modelling Expected: Expert
Business process improvement Expected: Expert
Change, benefits and adoption analysis Expected: Expert
Context, problem and option analysis Expected: Expert
Defining and managing business needs, user needs and requirements Expected: Expert
Digital and data systems analysis Expected: Expert
Stakeholder relationship management Expected: Expert
User experience insight analysis Expected: Practitioner
Understanding health and care services Expected: Practitioner
Clinical risk management Expected: Practitioner
Information governance and data protection Expected: Practitioner
Health data interoperability Expected: Practitioner
Clinical terminology and classification Expected: Working
People management Expected: Practitioner
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