role	role_level	band	skill	skill_source	pcf_reference	esco_reference	expected_level	expected_level_number	expected_level_description	self_rating	manager_rating	gap	evidence	development_action
Application operations engineer	Associate application operations engineer	4	Incident management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/8071881c-d652-46e7-9cf4-e06a7f1e57c7; http://data.europa.eu/esco/skill/6430eb0d-c6de-46b7-a7fc-3dd2e8e62a69; http://data.europa.eu/esco/skill/4fb7c7aa-9f19-4cc3-9e19-64ce564f22f5	awareness	1	You can: - identify and register incidents, gathering the required information and allocating it to the appropriate channel					
Application operations engineer	Associate application operations engineer	4	Ownership and initiative	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/001115fb-569f-4ee6-8381-c6807ef2527f; http://data.europa.eu/esco/skill/e186976a-64f0-4052-a25b-297d19e1d0ec	awareness	1	You can: - show an awareness of problem resolution processes - pass problems on to your team					
Application operations engineer	Associate application operations engineer	4	Problem management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/a3ce2bf7-5562-4639-9b52-fdb4850a3904; http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882	awareness	1	You can: - investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational - contribute to the implementation of remedies and preventative measures					
Application operations engineer	Associate application operations engineer	4	User focus	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54; http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d	awareness	1	You can: - show an awareness or understanding of user experience analysis and its principles - explain the purpose of user stories and the focus on user needs					
Application operations engineer	Associate application operations engineer	4	Understanding health and care services	this reference		http://data.europa.eu/esco/skill/9b63d92b-5a3a-46b0-b2ba-c98b39ea5aaf; http://data.europa.eu/esco/skill/6c252ea9-e7df-4f82-8035-7d7ee742ff0e	awareness	1	You can: - describe the main parts of the health and care system and the services the organisation supports - explain why patient safety and confidentiality matter in your work 					
Application operations engineer	Associate application operations engineer	4	Information governance and data protection	this reference		http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5; http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec; http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b	awareness	1	You can: - follow the organisation's rules for handling personal and health information - recognise and report a data breach or near miss 					
Application operations engineer	Associate application operations engineer	4	Identity and access management	this reference		http://data.europa.eu/esco/skill/ab49f767-296b-47d5-af56-0b4a69515b03; http://data.europa.eu/esco/skill/bc0b0b5d-f6be-405a-b224-b6902a4dbe97	working	2	You can: - create, change, and remove user accounts and access rights - check access against role-based access rules 					
Application operations engineer	Associate application operations engineer	4	Clinical risk management	this reference		http://data.europa.eu/esco/skill/47d491a9-f7c0-4b13-a10f-983d3aa0113e; http://data.europa.eu/esco/skill/4913d0c0-133a-4c46-aac3-f5d4989a982e	awareness	1	You can: - explain how health IT systems can harm patients, for example through wrong, missing, or delayed information - report a possible clinical safety issue through the right route